Desktop​/Field Services Engineer

Cognizant is seeking a Desktop/ Field Services engineer with 4‑7 years of onsite desktop support experience across office and factory environments. This role will work onsite at our client’s office in Detroit, MI. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Qualified candidates should have valid US work authorization. Cognizant will not be able to offer visa sponsor ships now or anytime in the future.

• Provide hands‑on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

• 3 plus years of Desktop or Field Services experience including experience with Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
• 2 to 3 years of experience with audio visual devices including Cisco VC devices, troubleshooting and telephony.
• 2 to 3 years of experience with troubleshooting network/wifi issues.