Field service engineer; Desktop ,AV, Mobility

Field service engineer (Desktop ,AV, Mobility )

Location :

- Detroit - MI

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

• Install, configure, and resolve issues for AV equipment and collaboration tools
• Provide mobile device support (setup, troubleshooting, enterprise connectivity)
• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents
  , and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles
  .
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

(Top 5 Keywords or skills)

• Desktop Support - Field services
• 2 - 3 years
• Windows 11 support, laptop/desktop hardware troubleshooting, printer support
• x
• Audio visual devices
• 4-5 years
• Cisco VC devices troubleshooting, Telephony
• Mobile device setup and incidents
• x
• Networking / WIFI
• 2-3 years
• Troubleshoot network / WIFI issues
• x