IT Specialist​/Desktop Support

Overview IT Support Specialist

Senior Services / Nonprofit Healthcare Industry
Detroit, MI (100% Onsite)
Monday – Friday | 8:30 AM – 5:00 PM $39.00/hour
90-Day Contract with Strong Potential for Extension

We are seeking an experienced IT Support Specialist to join a well-established nonprofit organization serving the senior healthcare community in Detroit. This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end users in a collaborative environment while making a meaningful impact. You'll provide day-to-day technical support for approximately 150 users
, helping maintain business continuity during a period of increased IT demand.

• Serve as the primary point of contact for end-user technical support requests.
• Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, and SharePoint.
• Prepare, image, configure, and deploy laptops, desktops, and mobile devices.
• Perform onboarding and offboarding tasks, including user account administration and password resets.
• Assist with Microsoft 365 administration, mailbox access, and group memberships.
• Coordinate hardware repairs with vendors and maintain accurate inventory records.
• Follow security best practices and support compliance within a HIPAA-regulated environment.
• Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.

Required Qualifications

• 3+ years of IT Support, Help Desk, or Desktop Support experience.
• Experience supporting Windows 10/11 environments.
• Strong Microsoft 365 troubleshooting experience.
• Excellent hardware and software troubleshooting skills.
• Security-minded approach with cybersecurity awareness.
• Outstanding customer service and communication skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Active Directory and/or Microsoft Entra .
• Exchange Online administration.
• Basic networking knowledge.
• Experience supporting a HIPAA-regulated environment.
• Power Shell familiarity.

• 100% onsite in Detroit, MI.
• Standard business hours:
  Monday through Friday, 8:30 AM – 5:00 PM.
• Very minimal local travel, if any.
• Occasional laptop deployments requiring lifting of equipment up to 20 lbs.
• Contract position expected to begin ASAP with a strong possibility of extension based on business needs.

This role is ideal for an IT professional who enjoys providing hands‑on technical support, thrives in a service‑oriented environment, and wants to contribute to an organization that supports older adults and the surrounding community.