Information Technology Specialist - FT ​/ In-person (Temp Assignment Aug - Sept 2026

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• Location 1333 Brewery Park Blvd,Suite 200,Detroit, MI, 48207,United States

The IT Specialist is a valuable member of the IT Team at the Detroit Area Agency on Aging. The IT Department is responsible for supporting the large variety of technology needs across the agency. In addition to the standard IT infrastructure, the IT Department is at the forefront of protecting the agency from evolving cybersecurity threats.

• Working with the rest of the team, the IT Specialist will support many different components and systems such as:
• Windows
• Office 365 (web and desktop applications)
• Software applications used by the agency
• Cell phones/Mobile Device Management (MDM)
• Badge Access Control System
• Account creation/support
• Server Administration
• Conference Room Equipment
• Email Security/Administration
• Office 365 Administration
• Be responsible for monitoring and resolving IT Help Desk requests
• Prepare laptops, cellphones, etc. for use/reuse and other equipment deployment tasks
• Provide equipment & training for new hires as part of the onboarding process
• Projects may include:
• New IT Support Ticketing System
• New/Updated policies and procedures for:
• Other tasks as assigned

• Strong desire to learn, high ethical standards, and good communication skills.
• Ability to provide excellent customer service and to explain complex technological concepts in easy-to-understand language
• Intermediate or higher knowledge of
  • Windows 10/11
  • Intel/AMD CPU-based laptops & desktops (Dell Preferred)
  • Android and/or iOS-based cell phones
  • Office 365
  • Networking concepts
  • Cybersecurity
  • KnowBe4 Platform (Preferred)
  • Email Security Platforms (Microsoft Defender for Office 365 Preferred)
• Moderate to advanced knowledge of:
  • Access Control Systems (Preferred)
  • Office/Microsoft 365 Administration (Preferred)
  • IT Audits (Preferred)
  • Security Best Practices (Preferred)
  • VoIP phone systems (Preferred)
  • PC Imaging (Preferred)
• One of the following
  • Bachelor of Science in a related field w/ 3 years of IT work experience
  • Relevant current IT Certification (A+, Microsoft, etc.) with 3 years of IT work experience
  • 5 years of IT Work Experience
  • Bachelor of Science in a related field with 5+ years of IT work experience (Preferred)
  • Relevant current IT Certifications (A+, Microsoft, etc.) with 5+ years of IT work experience (Preferred)