Desktop Support Engineer

Location:
Detroit Metropolitan Wayne County Airport.

Duration: 1 Year Contract with Possible Extension

Work Type: 100% Onsite

Any candidate with strong in-person desktop support experience in any industry or field is encouraged to apply. Candidates with hands-on onsite support experience in environments such as manufacturing, healthcare, logistics, retail, education, aviation, or corporate offices are welcome. Remote-only support experience will not be considered.

Job Summary:

We are seeking a Field Engineer/Desktop Support Engineer to provide onsite technical support for IT infrastructure and operational systems in an airport environment. This role involves hands-on support, troubleshooting, installation, maintenance, and relocation of IT equipment and related technologies.

Candidates should be comfortable working in a fast-paced operational environment and interacting directly with end users, technical teams, and business stakeholders.

Key Responsibilities:

• Provide onsite desktop and technical support for hardware, software, and peripheral devices
• Perform installation, move, add, and change (IMAC) activities for IT equipment
• Troubleshoot Windows workstations, printers, phones, and related devices
• Support network-connected devices and assist with basic network troubleshooting
• Configure and maintain office and operational technology equipment
• Support airline/airport operational systems and display equipment
• Handle equipment setup, replacement, and relocation activities
• Document issues, resolutions, and service activities accurately
• Provide excellent customer service and communication to end users
• Participate in occasional travel, after-hours support, weekend work, or on-call activities as required

Required Qualifications:

• 2–5 years of hands-on technical support or field support experience
• Strong knowledge of desktop support, hardware troubleshooting, and Windows environments
• Experience supporting peripherals, printers, phones, or network-connected devices
• Familiarity with Microsoft Office applications including Outlook, Excel, and Word
• Strong verbal and written communication skills
• Ability to work independently and in team environments
• Comfortable working onsite in operational or industrial settings

Preferred Qualifications:

• A+ Certification or equivalent technical certification
• Experience with deskside support or field service environments
• Previous airport, airline, manufacturing, healthcare, or enterprise support experience is a plus

Additional Requirements:

• Candidates must be comfortable with background checks, fingerprinting, and drug screening requirements.
• Some travel may be required, including occasional overnight trips expenses to be bared by the employer.