ServiceNow Business Process Manager

We Are:

A global professional services organization, which includes being avital services partner to the world’s major cloud providers — Service Now, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our Service Now Practice?

• The Service Now Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their business outcomes using Service Now.

• The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment.

• The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system.

• This role will lead all process and design workshops for the project and be a trusted advisor with the customer throughout the engagement.

• Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams are required to be successful in this role.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements

• Minimum 5+ years’ experience working in the Service Now platform.

• Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.

• Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.

• Minimum 4+ years’ experience identifying how to meet business requirements using Service Now.

• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

• ITIL v4 Managing Professional or Strategic Leader Certification

• Agile Scrum Product Owner Certification

• Service Now CSA (Certified System Administrator) and any additional Service Now certifications.

• Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.

• Advanced MS Office skills (Word, Excel, Visio and PowerPoint)

• Extensive experience in process management competencies.

• Agile Scrum Master certification

• Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

#LI-NA-FY25

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/12/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: