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Cyra Tester
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-08-09
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT QA Tester / Automation, Technical Support
Job Description & How to Apply Below
- Develop, maintain, and execute CYRA automated test scripts.
- Build automated suites for regression, smoke, and functional testing.
- Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
- Analyze CYRA reports and troubleshoot failures
- Validate call recording triggers across CXone and Genesys Cloud ,Identify:
Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. - Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
- Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
- Ability to simulate concurrent calls and track system performance
- Prepare test scenarios, test cases, and reusable scripts
- Perform E2E customer journey testing for voice & digital channels
- Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
- Good understanding of below contact center concepts:
- IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
- Design, develop, execute and maintain automated test scripts for the IVR system
- Verify and validate performance and reliability of the IVR system.
- Good understanding of Cyara Velocity, Cruncher and Pulse modules
- Develop and document test plans
- Work closely with the development team to ensure defects are closed timely manner.
- Strong analytical, problem-solving and Troubleshooting skills
- Excellent communication skills and should work directly with customers/vendor
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