Customer Support Engineer

Customer Support Engineer | North America | Travel Across the US | Cutting-Edge Navigation Technology

Are you passionate about solving complex technical challenges and working with world-leading technology?

We're recruiting a Customer Support Engineer / Technical Support Specialist to join an innovative organization at the forefront of high-precision navigation and positioning systems. Their technology powers some of the world's most exciting industries, including Autonomous Vehicles, Robotics, Aerospace, Drones, Geospatial Mapping and Surveying.

You'll join a close-knit support team focused on the North American market, providing expert technical support to customers while travelling across the US (all expenses paid) to help solve real-world engineering challenges.

• Deliver technical support for advanced hardware and software systems
• Troubleshoot and diagnose complex technical issues
• Visit customer sites across the US to provide hands-on support
• Work closely with customers and internal engineering teams to deliver an exceptional customer experience
• Become a trusted technical expert for cutting-edge positioning technology

• Engineering degree (Electronics, Electrical, Telecommunications, Mathematics or similar) or equivalent industry experience
• Strong troubleshooting and fault-finding skills across hardware, software or electronics
• A logical, methodical approach to problem solving
• Excellent customer-facing and communication skills
• Willingness to travel throughout the US, sometimes at short notice
• GNSS, Positioning, Localization, MEMS, Inertial Navigation, LiDAR, Sensor Fusion, Precision Control, Tracking & Monitoring or Georeferencing technologies
• Technical support within Autonomous Vehicles, Robotics, Aerospace, Drones, Geospatial Technology, Surveying, Telecoms or Mapping

If you're looking to combine cutting-edge technology with customer interaction and nationwide travel, we'd love to hear from you.