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System Administrator
5 days ago Requisition
Salary: $66,560.00 Annually
MISSION STATEMENT:
Eliminate racism, empower women, and promote peace, justice, freedom and dignity for all.
PRIMARY FUNCTION:
The System Administrator, operating with discretion and judgment in alignment with the Director of Technology, is responsible for installing, maintaining, testing, and repairing IT systems, hardware, and network software. This role includes managing daily IT operations such as servers, telephones, networking, disaster recovery, firewalls, and workstations, ensuring seamless connectivity across all approved devices.
Key responsibilities involve planning, developing, implementing, and maintaining applications, infrastructure, security, networks, and technology training in collaboration with the Director of Technology and department heads. This includes consulting with users to determine hardware, software, or system functional specifications; designing, developing, documenting, analyzing, creating, testing, and modifying computer systems or programs (including prototypes) based on user or system design specifications.
The System Administrator also serves as a Tier 3 Microsoft Office 365 expert, resolving complex issues efficiently, performing systems analysis, and designing, documenting, testing, and modifying computer systems or machine operating programs.
QUALIFICATIONS:Bachelor’s degree in information technology, computer science, or related field required, or relevant certifications and equivalent experience may be considered.Three to Five years of demonstrated experience with highly technical, experience delivering enterprise technology, installation and management of Microsoft Office 365 software installation including infrastructure, and services in Private/Public Cloud and Virtual environment.4.Ability to adapt to new situations and policies in a technical environment that is constantly changing.5.Capable of making sound decisions and responding calmly in stressful situations. Operates within organizational structure, practices, policies, and procedures.6.Knowledge of the latest advances in software and technology.7.Excellent verbal and written communication skills. Able to ask clarifying questions. Proven customer service skills.8.Able to work with people of diverse backgrounds.9.Polite professional demeanor with high ethical standards.10.Ability to maintain strict confidentiality.11.Ability to pass criminal, child abuse and neglect history checks.RESPONSIBILITIES:
Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the YWCA community.Performs diverse technical assistance, document findings and performs maintenance duties in support of large program that encompass a variety of users support needs.Maintains, updates, and audits record keeping systems; documents projects, writes and maintains user instructions.Oversees, maintains, and inputs applicable records such as, but not limited to, network user’s security, and tracking inventory levels of equipment and materials.Performs advances technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures.Participates in and/or leads the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.Participates in and/or leads research and development initiatives and provides assistance in implementation of new technologies.Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff.Performs the installation, configuration, and maintenance of computers, networks, workstations and/or related equipment and devices.Performs access management using active directory per YWCA’s guidelines.Anticipate, mitigate, identify, solve, and resolve hardware and software problems on servers.Participate in…
