Account Supervisor

Agency:

Fleishman Hillard

Job Function:

Consulting

Job Subfunction:

Business and Change Consulting

Job Description:

Fleishman Hillard is looking for a Social Media Tools and Platforms Manager to serve as the primary technical resource for two enterprise accounts. This person will own the day-to-day administration, configuration, and optimization of social media management, publishing, and listening platforms including Sprinklr, Khoros, Sprout Social, Brandwatch, Talkwalker, and related tools. The role sits at the intersection of technology and communications, requiring someone who can translate complex platform capabilities into practical solutions for account teams and clients.

This person will work closely with the existing tools manager at FH and will serve as a go-to resource for platform questions, vendor escalations, workflow design, and team training on both accounts.

Manage platform instances for a large government client and large automotive client, including user access, permissions, workflows, dashboards, and integrations

Serve as the primary point of contact for platform vendors, handling support escalations, contract questions, renewal conversations, and product roadmap updates

Configure listening queries, publishing workflows, and reporting templates that align with each client's objectives and compliance requirements

Partner with account teams to troubleshoot platform issues, identify capability gaps, and recommend solutions

Deliver training to account team members on platform features and best practices

Monitor platform health and proactively flag risks related to data integrity, workflow performance, or system outages

Work alongside the FH tools manager to share knowledge, coordinate coverage, and maintain consistency in how platforms are configured and supported across the agency

Support client-facing conversations about platform capabilities, usage reporting, and tool optimization as needed

Stay current on platform updates, new features, and emerging tools in the social media and digital intelligence space

Own the strategy for the global shared inbox resource including the intake Microsoft Form, response templates through Outlook, and Power Automate process.

Translate technical issues and platform complexity into clear recommendations and practical solutions.

3 to 6 years of hands-on experience administering enterprise social media platforms; direct experience with Sprinklr, Sprout Social and/or Khoros is strongly preferred

Working knowledge of social listening and analytics platforms, including Brandwatch and Talkwalker

Familiarity with the demands of large, complex accounts in an agency or in-house setting

Strong organizational skills and the ability to manage multiple priorities across two accounts simultaneously

Comfort working directly with platform vendors and communicating technical needs clearly

Ability to translate platform capabilities into practical language for nontechnical stakeholders

Experience working with or in support of government or regulated industry clients is a plus

Relevant platform certifications (Sprinklr, Khoros, etc.) are a plus but not required

A collaborative working style and genuine interest in helping teams get more out of the tools they use

Social media platforms have become core infrastructure for major brand communications programs. Managing them well takes real expertise. This role gives Fleishman Hillard a dedicated specialist who can ensure that two of the agency's most important accounts have the technical support they need to operate at the highest level.

Fleishman Hillard specializes in public relations, reputation management, brand marketing, digital strategy, social engagement, and content strategy. We are part of the Omnicom PR Group, with nearly 80 offices worldwide and a global network of affiliates.

We offer a flexible hybrid work model designed to support collaboration, balance, and individual needs. Our goal is to create a thriving, inclusive environment where people can bring their best selves to work- every day.

The anticipated salary range for this Account Supervisor position is $61,000 - $94,000.

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications and geography. A range of medical, dental, vision, 401(k) matching, paid time off and/or other benefits also are available.

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We…