Account Supervisor

Agency:

Fleishman Hillard

Job Function:

Consulting

Job Subfunction:

Business and Change Consulting

Job Description:

Fleishman Hillard is looking for a Social Media Tools and Platforms Manager to serve as the primary technical resource for two enterprise accounts. This person will own the day-to-day administration, configuration, and optimization of social media management, publishing, and listening platforms including Sprinklr, Khoros, Sprout Social, Brandwatch, Talkwalker, and related tools. The role sits at the intersection of technology and communications, requiring someone who can translate complex platform capabilities into practical solutions for account teams and clients.

This person will work closely with the existing tools manager at FH and will serve as a go-to resource for platform questions, vendor escalations, workflow design, and team training on both accounts.

• Manage platform instances for a large government client and large automotive client, including user access, permissions, workflows, dashboards, and integrations
• Serve as the primary point of contact for platform vendors, handling support escalations, contract questions, renewal conversations, and product roadmap updates
• Configure listening queries, publishing workflows, and reporting templates that align with each client’s objectives and compliance requirements
• Partner with account teams to troubleshoot platform issues, identify capability gaps, and recommend solutions
• Deliver training to account team members on platform features and best practices
• Monitor platform health and proactively flag risks related to data integrity, workflow performance, or system outages
• Work alongside the FH tools manager to share knowledge, coordinate coverage, and maintain consistency in how platforms are configured and supported across the agency
• Support client-facing conversations about platform capabilities, usage reporting, and tool optimization as needed
• Stay current on platform updates, new features, and emerging tools in the social media and digital intelligence space
• Own the strategy for the global shared inbox resource including the intake Microsoft Form, response templates through Outlook, and Power Automate process.
• Translate technical issues and platform complexity into clear recommendations and practical solutions.

• 3 to 6 years of hands-on experience administering enterprise social media platforms; direct experience with Sprinklr, Sprout Social and/or Khoros is strongly preferred
• Working knowledge of social listening and analytics platforms, including Brandwatch and Talkwalker
• Familiarity with the demands of large, complex accounts in an agency or in-house setting
• Strong organizational skills and the ability to manage multiple priorities across two accounts simultaneously
• Comfort working directly with platform vendors and communicating technical needs clearly
• Ability to translate platform capabilities into practical language for nontechnical stakeholders
• Experience working with or in support of government or regulated industry clients is a plus
• Relevant platform certifications (Sprinklr, Khoros, etc.) are a plus but not required
• A collaborative working style and genuine interest in helping teams get more out of the tools they use

Why This Role Matters

Social media platforms have become core infrastructure for major brand communications programs. Managing them well takes real expertise. This role gives Fleishman Hillard a dedicated specialist who can ensure that two of the agency’s most important accounts have the technical support they need to operate at the highest level.

About Fleishman Hillard

Fleishman Hillard specializes in public relations, reputation management, brand marketing, digital strategy, social engagement, and content strategy. We are part of the Omnicom PR Group, with nearly 80 offices worldwide and a global network of affiliates.

We offer a flexible hybrid work model designed to support collaboration, balance, and individual needs. Our goal is to create a thriving, inclusive environment where people can bring their best selves to work - every day. Fleishman Hillard is an Equal Opportunity and
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