Senior Consultant

Job Title

This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.

• Plans, organizes, develops, and delivers client-requested reports, deliverables, and projects on time, adhering to client requested specifications.
• Designs, creates, and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Assists management in creating estimates and proposals for clients to better understand the proposal process.
• Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Assume responsibility for accurate and high-quality data being utilized on assigned projects.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Use technical skills to accurately update and maintain Urban Science internal software systems.
• Adheres to quality control standards for Urban Science and client organizations.
• Coordinates with individuals or teams to complete analyses, tasks, and projects on time and with high quality.
• Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions, and results.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
• Works with manager in completing annual goal setting and performance review promptly.
• Works with manager to prioritize other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

In preparation of possible future supervisory responsibilities, this person may be called upon to do the following for assigned staff:

• Set objectives
• Participate in performance appraisals
• Assign and prioritize work
• Approve timesheets
• Establish and maintain quality, quantity, and timeliness of work
• Oversee training
• Coach, mentor, manage, and motivate

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication:
  Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication:
  Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical Thinking:
  Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Results Oriented:
  Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & Integrity:
  Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation:
  Requires the ability to work cooperatively with others and be part of a team
• Self-Control:
  Requires the ability to keep emotions under control and to restrain from…