Resource Technician II

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

BHG Bronson Healthcare Group

Resource Technician II

The Resource Technician II works closely with the Resource Technician I to support the day to day functioning of the Gilmore Center and other meeting, learning and event locations of the Bronson system. Responsible for providing excellent customer service to internal and external customers by providing training and assistance with audio/visual equipment, video/audio conferencing, and the resource scheduling system throughout the Bronson system.

In addition, the Resource Technician II works closely with the Resource Specialist to support users, trouble shoot issues with equipment and software. Assist with catering and primary back up for BMH Catering in the absence of the Catering Coordinator.

Process reservation requests for classrooms, computer labs, other conference rooms for the Bronson system, and special accommodations from internal and external customers. Assists manager with office duties, including resource emails, resource scheduling training, training, and other duties as assigned. Responsible for room set-ups; cleaning and maintaining the Gilmore Center and other areas as assigned.

High School Diploma or Equivalent and three years of experience. Bachelor's degree preferred. Two years of successful progressive experience in the area of A/V equipment, virtual meeting software, equipment/software vendor communication, or equivalent applicable experience required.

• Advanced knowledge in software;
  Web Ex, wireless video/audio connectors, video editing, Turning Point Technology, scheduling system, Microsoft office, audio/video conferencing, system resource scheduling, other software as assigned
• Must have advanced knowledge and the ability to troubleshoot AV equipment
• Knowledge of Microsoft Office, with the ability to learn and master scheduling software.
• Collaboration with Information Technology
• General familiarity of end user business practices, concepts and terminology sufficient to support the AV, video conference, in a healthcare delivery environment
• Ability to work with end user to problem solve in a short timeframe
• Ability to handle several tasks simultaneously while maintaining a friendly and courteous customer service behavior
• Assist with deployment of new training resources and processes
• Must have good interpersonal skills
• Must be dependable
• Ability to setup and record video conferencing throughout the Bronson system
• Must be able to travel by personal vehicle to multiple locations throughout the system
• A/V maintenance and repair, as assigned
• Must have strong verbal and written communication skills
• Assist with event scheduling and catering throughout the Bronson system
• Ability to problem solve with customers in a short timeframe
• Ability to handle several tasks simultaneously while maintaining friendly and courteous customer service behavior
• Must have a practical understanding of Universal Precautions, use of cleaning chemicals and completion of self-inspections
• Knowledge of safe food handling and delivery and setup of catered food and supplies
• Must have a valid driver’s license, and qualify for coverage under Bronson driving insurance

Work which rarely produces a high level of mental/visual fatigue, i.e., less than 20 percent of the work time.

Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.

Exceptional customer service skills with superior oral and written communication skills necessary to consult with customers, manage projects, conduct presentations, and tactfully manage sensitive situations. Must be able to interact with end-users to gather the information necessary to diagnose, address, and document their audio/visual issues. The employee must consistently negotiate and act on deliverables and time frames with stakeholders (end-users, peers, etc.),

take ownership of issues, and respond to issues within expected time frames.

• Serves as an escalation point within Meeting & Event Resources for troubleshooting and resolving AV-related problems
• Assists organization wide Hardware and AV Support teams with setups
• Perform assignments by Meeting & Event Resources to other departments for event support
• The ability to set up and operate audiovisual, video conference, and live event equipment, including but not limited to: microphones, speakers, monitors, projectors, video cameras, recording equipment, AV cables and wires, mixing boards, and relevant software
• Provides/performs training for Web Ex, Mondo Pads, resource software, virtual meetings, and additional AV equipment for Bronson…