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Project Coordinator/Specialist-III
Job in
Detroit, Wayne County, Michigan, 48201, USA
Listed on 2026-08-27
Listing for:
LanceSoft Inc
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Specialist, Platform Innovation - Launch
Location:
Detroit, MI - This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
Duration: 03+ months
Payrate: $45 - $48 per hour on W2
Description
About the Team
- The Platform Innovation team leads up the strategy, launch + scaling of Company’s nascent bets for its white-label restaurants business.
- Company is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform.
- You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
- You will report to the Onboarding Lead for your geo within our Platform Operations organization.
- Interface directly with merchant restaurants and work tirelessly to improve their experience
- Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
- Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
- Create merchant training materials to encourage staff understanding and adoption
- Learn the ins-and-outs of Company software configuration and oversee the implementation of digital ordering and SaaS tools Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
- Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
Restaurant Management (Highest Priority):
- Core background must be entirely in restaurant operations. Technical side or POS installation experience is not required.
- Tech Savviness:
Must be intellectually curious and technically adept. - Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.
- Travel:
High mobility and frequent travel flexibility are essential requirements for this position.
- Bachelor’s degree or equivalent work experience 5+ years of work experience in restaurant/bar management, customer support, or hospitality
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Excellent external and internal customer support skills
- Experience working successfully cross functionally with other departments
- Proactive by nature and most engaged when you are operating at the lowest level of detail
- Spanish fluency is a plus
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