IT Delivery Lead II– Epic Implementation Project

IT Delivery Lead II– Epic Implementation Project Job Description

Departmental Summary

This role is responsible for leading day-to-day IT delivery activities for the Epic implementation project, including planning, execution, dependency management, risk and issue tracking, delivery status reporting, and coordination across business, IT, Epic, vendor, and implementation partner teams. The IT Delivery Lead will partner closely with the Delivery Manager, Product Owner, Business Leads, Technical Leads, Architects, Business Analysts, Testing, Infrastructure, Security, Informatics, and other workstream teams to ensure scope, schedule, budget, quality, governance, and implementation readiness remain aligned throughout the project lifecycle.

Preference is for a candidate with demonstrated experience leading large, complex programs or projects that span multiple teams, departments, work streams, and stakeholder groups.

Departmental Requirements

Candidates must have proven experience managing complex IT delivery efforts, preferably within healthcare, payer, clinical data, platform implementation, systems integration, or enterprise application delivery environments. Experience should include project planning, schedule management, issue and risk management, dependency tracking, stakeholder communication, status reporting, governance support, and coordination of delivery activities across multiple technical and business teams. Candidates should be comfortable working with cross-functional work streams, managing competing priorities, escalating roadblocks, facilitating delivery discussions, and maintaining alignment between business objectives and IT execution.

Experience with Agile, hybrid, or enterprise project delivery methods is preferred. Prior Epic implementation or payer platform experience is desirable but not required. Familiarity with healthcare payer operations, provider integration, clinical data exchange, utilization management, claims, care management, or related health plan functions is preferred. Candidates should be willing to complete recommended Epic implementation and health plan training as needed for the assigned role.

Plan, develop and implement project efforts that utilize information technology solutions. Develop, establish and maintain project management standards and procedures. Develop the project scope, defining project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the project. Manage multiple medium to large-sized, moderate to highly complex enterprise-wide projects.

Develop and continually update project plans and schedules. Work with the Business Analysts and the client to define/refine the project scope. Facilitate the gathering of information required to estimate project cost, resources, time and deliverables. Negotiate conflicts and resolve issues. Conduct meetings, communicating individual roles and project expectations. Ensure that all project team members have the tools and training required to perform effectively.

Determine staffing requirements and forms project teams. Develop budget requests for resources. Work with resource managers in order to effectively align resources across projects. Provide work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts. Evaluate project performance and makes recommendations for personnel actions. Collaborate with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution, as needed.

Manage project scope by ensuring any changes to scope are documented and approved with project change request form. Manage day-to-day operational aspects of a project. Track and report on project milestones and provide status reports to project sponsors. Review deliverables prepared by team before passing to client. Establish, schedule, and facilitate regular status meetings with project personnel. Identify and coordinate any effects on dependent projects.

Determine if external consultants or contractors will be required to complete project plan. Provide advice and counsel to the vendor relationship decision-making and contract development processes as needed. Evaluate service provider performance. Monitor timely and accurate invoicing. Approve invoices for payment. Provide an issue escalation path and resolves vendor performance disputes. Validate and oversee ongoing vendor activities.

Identify the elements of risk in a project. Analyze and prioritize project risks and assess its potential project risk. Develop and maintain risk plans, processes and systems in order to mitigate risk, with assistance. Create action plan for risks that occur and follows through on plan. Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk.

Negotiate conflicts and resolve issues that arise. Act as a mediator between…