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Help Desk Team Lead - IT Operations & ServiceNow
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-09-01
Listing for:
Stafford Gray
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
A prominent IT services firm in Detroit is seeking a Team Lead / Support Lead to oversee the daily operations of an onsite IT Managed Services Help Desk. You will lead frontline help desk staff and ensure quality service delivery in a 24x7xm environment. The ideal candidate has 7-10 years of IT support experience, including leadership roles, and is adept at managing escalations, training, and continuous improvement initiatives.
This is an excellent opportunity to drive operational excellence and enhance service quality.
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