Operations Technician Job Detroit area,Michigan USA,IT/Tech

We’re recruiting a Test & Calibration Technician to join an innovative, industry-leading technology company developing high-end navigation and positioning systems used across autonomous vehicles, geospatial mapping, surveying, aerospace, drones and robotics.

Working from the company’s Detroit office, you’ll join a small technical support team and take ownership of products returning from customers in the field. This is a practical, hands-on role involving testing, calibration, configuration and basic fault finding, ensuring equipment is operating correctly before being returned to the customer.

What you’ll be doing :

Testing, calibrating and configuring sophisticated technical equipment
Carrying out basic fault finding and escalating more complex technical issues
Managing customer returns and the RMA process from receipt through to dispatch
Connecting equipment to PCs and using technical software for testing and configuration
Using hand tools and test equipment such as temperature meters, frequency meters and multimeters
Following established test, calibration and technical procedures
Accurately logging, tracking and documenting equipment throughout the process

What we’re looking for:

A practical service, test or technical background working with mechanical, electrical or electronic products
Hands-on fault-finding, testing, calibration or configuration experience
Strong organizational skills and excellent attention to detail
A systematic approach to managing technical equipment and customer returns
Confidence using manual hand tools and working directly with hardware
Good basic IT/software skills
The ability to follow written technical procedures accurately

It would be great if you also have experience in:

Electronics testing, calibration or hardware support
RMA/customer returns and diagnosing returned equipment
Automotive or vehicle testing
Electronic test equipment and diagnostic tools
Customer-facing technical support or 1st-line support

This is an excellent opportunity for someone who enjoys hands-on technical work and problem solving and wants to work with advanced technology used in some of the most exciting areas of autonomous and geospatial engineering.