Director Lead - Systems Engineering

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

We are seeking a Director to lead Site Reliability Engineering (SRE) and Production Operations. This senior leader is accountable for the operational health, stability, resilience, and availability of production applications and platforms supporting Ally’s Automotive and Insurance businesses. The role defines and executes the strategy for production operations and reliability engineering, driving continuous improvement and partnering across engineering, product, infrastructure, and business teams to deliver secure, stable, and scalable services.

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people.

We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog h

• Lead SRE strategy and production operations for critical application platforms, ensuring availability, resiliency, recoverability, and performance targets are consistently achieved.
• Own and evolve the operating model for production support, including incident, problem, and change risk management, as well as service restoration across the application portfolio.
• Drive adoption of SRE practices, including service level indicators (SLIs), service level objectives (SLOs), error budgets, operational readiness, and automation-first engineering approaches.
• Define the target-state SRE operating model and organization, including capacity planning, skill mix, and sourcing strategy (employees vs. contractors), to ensure sustainable 24x7 coverage aligned with business growth.
• Establish and…