Applications Support Administrator

At Stout, we’re dedicated to exceeding expectations in all we do – we call it Relentless Excellence . Both our client service and culture are second to none, stemming from our firmwide embrace of our core values:
Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.

You’ll Make The Applications Support Specialist supports and manages a diverse and growing portfolio of business applications across Stout. In this role, you will develop a strong understanding of assigned applications, the business processes they support, and their integrations and technical dependencies while serving as a key resource for application support, troubleshooting, and problem resolution. You will also play an active role in introducing new applications to the firm, working closely with business stakeholders, IT teams, project management, and third-party vendors throughout implementation and transition to ongoing support.

This role is well suited for an experienced IT professional who is technically curious, resourceful, persistent, and comfortable exploring multiple paths to resolve unfamiliar or complex issues.

Assume operational ownership of assigned business applications and develop a strong understanding of their functionality, configuration, integrations, dependencies, data flows, security requirements, and support models. Provide technical and operational support for existing and newly implemented applications, including investigation and resolution of complex issues. Use logs, configuration settings, data, vendor documentation, diagnostic tools, and other available resources to troubleshoot application issues and identify root causes.

Persistently investigate problems that do not have an obvious solution, testing hypotheses and exploring alternative technical approaches until an appropriate resolution or path forward is identified. Coordinate with business stakeholders, IT teams, and third-party vendors to resolve application issues and ensure high-priority matters are appropriately escalated and communicated. Identify recurring issues, risks, and opportunities to improve application reliability, usability, performance, and support processes.

Work with business stakeholders to understand requirements and application-related challenges and identify practical technical solutions. Participate in application implementations, upgrades, migrations, integrations, and enhancements. Work closely with the Project Manager to support requirements, testing, issue and risk tracking, implementation planning, and deployment activities. Support the transition of new applications into ongoing operations, including documentation, knowledge transfer, support procedures, and operational readiness.

Manage assigned application activities and smaller initiatives from inception through completion. Coordinate with application vendors for technical support, maintenance, upgrades, and enhancements. Assist with application configuration, integrations, APIs, access, permissions, and security-related activities. Develop and maintain application documentation, support procedures, and technical knowledge resources. Quickly learn new applications, technologies, and business processes as Stout’s application portfolio evolves.

4+ years of progressive experience in information technology, application support, technical support, systems support, or a related discipline. Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent professional experience. Demonstrated analytical, troubleshooting, and problem-solving skills with the ability to independently investigate complex issues through resolution. Strong technical curiosity and persistence, with a demonstrated willingness to experiment, research, test assumptions, and use available resources to solve unfamiliar problems.

Experience supporting business applications and working with business stakeholders, technical resources, and third-party vendors. Experience participating in technology implementations, application upgrades, migrations, integrations, or similar initiatives. Broad understanding of IT concepts and how applications interact with infrastructure, identity, integrations, data, and security. Ability to interpret logs,…