Quadient Senior Consultant

Overview The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

Job Description In the assigned

Job Role of Package Consultant 2, your Area Of Responsibility will be as below:
Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer Your contribution to the team:
Knowledge of ERP systems and integration techniques, along with sector focus The ability to handle end to end ERP package customization and implementation A knack for translating complex requirements into actionable development tasks. A passion for design and hands-on coding experience A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Required Skill and Experience Overall experience in IT and Consulting. Possess experience in end to end implementations using Quadient Inspire Preferred Skill and Experience Solution Design & Development
• Design, configure, and develop communication templates using:– Quadient Inspire Designer– Inspire Automation– Inspire Interactive– Inspire Scaler/Integrator
• Build and maintain complex document workflows for print, email, SMS, web, and digital banking channels.
• Develop data-driven templates with dynamic content and personalization logic, aligned with banking compliance and customer experience standards.

Technical Delivery
• Analyze business and regulatory requirements and convert them into scalable CCM solutions.
• Integrate Inspire solutions with upstream and downstream banking systems (Core Banking, LOS, CRM, Payment Systems, APIs, web services, SFTP, etc.).
• Optimize performance, processing throughput, and template rendering speed for high-volume banking communications.
• Troubleshoot defects, template rendering issues, batch failures, and production incidents in BAU environments.

Quality Assurance & Governance
• Conduct unit testing and support QA teams during system, functional, and UAT testing.
• Maintain version control, documentation, and governance for CCM assets.
• Ensure all communications meet regulatory requirements such as KYC, AML, RBI guidelines, and data privacy standards.

Stakeholder Collaboration
• Collaborate with business analysts, operations, product teams, risk & compliance, and marketing.
• Participate in requirement gathering, design walkthroughs, and peer reviews.
• Provide technical guidance and mentoring to junior team members.

Technical Skills
• 5+ years of hands-on development experience with…