System Administrator; VMS Administrator

Position:
Systems Administrator (VMS Administrator)

Employment Type:

Full-Time Contract Position

Client:
Wayne County Airport Authority (WCAA) Technology Services

Work Location:

On-site at Detroit Metropolitan Wayne County Airport (DTW) and/or Willow Run Airport (YIP), Michigan

Schedule:

Five days per week, Monday through Friday, 8:00 a.m.–4:30 p.m.; after-hours support and on-call rotation required

Engagement:
Initial six-month assignment with the possibility of extension or hire

The Systems Administrator (VMS Administrator) provides on-site technical administration and engineering support for the Wayne County Airport Authority’s enterprise security surveillance platform serving Detroit Metropolitan Wayne County Airport and Willow Run Airport. The position is responsible for the implementation, configuration, operation, maintenance, performance, security, and troubleshooting of the Genetec Security Center video management system, connected AXIS cameras, and the physical and virtual server infrastructure that supports the environment.

The Systems Administrator collaborates with WCAA Technology Services, cybersecurity, networking, server, public safety, facilities, project, and departmental stakeholders to maintain a secure, available, supportable, and well-documented surveillance capability.

• Administer, configure, update, maintain, and troubleshoot the Genetec Security Center enterprise video management system (VMS).
• Manage the VMS architecture, including Directory, Archiver, Media Gateway, failover, database, recording, and related application components.
• Monitor system availability, health, performance, event activity, video quality, storage capacity, recording status, and retention compliance. Identify emerging risks and take timely corrective action.
• Administer, configure, update, maintain, and troubleshoot AXIS cameras and other supported surveillance devices.
• Commission and integrate cameras, encoders, access-control devices, video analytics, and other security-system components into the VMS platform.
• Maintain and troubleshoot VMS infrastructure, including physical and virtual servers, storage area networks (SAN), network-attached storage (NAS), Microsoft SQL Server, operating systems, databases, and network connectivity.
• Diagnose and resolve video loss, degraded streams, recording failures, camera connectivity issues, authentication failures, storage constraints, and system-performance problems.
• Apply sound practices for video streaming, encryption, recording, retention, failover, resilience, and enterprise authentication.
• Maintain user accounts, roles, permissions, access controls, audit trails, and related records in accordance with WCAA policies and the principle of least privilege.
• Collaborate with server, network, cybersecurity, and application teams to define and satisfy infrastructure, connectivity, security, patching, backup, and recovery requirements.
• Provide technical assistance, implementation support, design input, and subject-matter expertise for security surveillance projects and system expansions.
• Review proposed designs and coverage plans; support camera placement, system sizing, storage planning, capacity analysis, and implementation readiness.
• Create and maintain current technical documentation, including architecture diagrams, configuration standards, operating procedures, troubleshooting guides, inventories, support records, and change documentation.
• Use the designated service-management or ticketing platform, such as Service Now, to record incidents, requests, changes, actions, resolutions, and knowledge articles.
• Provide VMS system training and technical guidance to WCAA departments, airport entities, administrators, operators, and other authorized users.
• Participate in after-hours support and an on-call rotation. Respond to incidents and operational needs within required service expectations.
• Coordinate with vendors and internal teams, communicate status and risks clearly, and perform related duties as directed.

• Bachelor of Science degree in Computer Science, Engineering, Information Technology, or a related field; or
• Associate degree in a related field plus at least four additional years of demonstrated enterprise infrastructure experience beyond the experience required under Minimum Experience.

• At least two years of experience administering Genetec Security Center Enterprise or another enterprise VMS platform, such as Milestone, Exacq Vision, or…