Account Executive

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

• Responsible for supporting day-to-day freight execution process for transactional brokerage accounts to deliver reliable follow-through and high customer service.
• Supports sales rep to focus on outbound selling by managing load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes across the sales rep's book.
• Takes a disciplined approach to work to ensure timelines are met, documentation is accurate, and escalations are timely and clear.

• Freight Operations
  • Responsible for execution process on tendered loads from accounts across LTL and TL, including load building, appt scheduling, document collection, and standard LTL quoting across the sales rep's book.
  • Monitors load coverage and takes action / escalates to ensure high service levels and predictable outcomes, minimizing loads missed
  • Develops strong understanding of freight brokerage process for TL loads and is able quote standard TL lanes by the end of the first year.
  • Maintains accurate load records with complete inputs and clear notes so loads move with minimal rework and strong auditability.
  • Resolves standard exceptions using SOPs and guidelines, escalating only when severity or guardrails require it.
  • Maintains operating clarity through robust organization, clean documentation, and reliable handoffs that reduce repeat issues.
• Internal & Customer Communication
  • Receives and proactively sends routine load updates / responses to basic support requests with customers on operational tasks.
  • Keeps sales reps and senior operators proactively informed with structured updates that clarify impact, next steps, and ownership.
  • Engages other teams as needed, partnering with Financial Ops, Billing teams, and Carrier Ops teams to drive accounting / carrier partner issues to closure in a timely manner.

• Sales reps / Sales managers: convert priorities into execution and keep them updated on exceptions with clear, decision-oriented updates.
• Centralized Operations Support Teams: monitor for customer-facing exceptions on centralized and automated tasks and resolve / escalate only defined high-severity situations.
• Financial Ops / Billing teams: provide clean documentation and timelines to resolve accounting disputes efficiently.
• Carrier Ops teams: coordinate capacity for built loads, service recovery, and additional customer charges across the sales rep's book.
• Operations manager: receive coaching and training resources as needed to improve freight execution skills, while monitoring performance against role expectations (including reviews)
• Customers: provide proactive exception communication and drive resolution alignment (e.g., tracking updates, load reschedules, sales rep escalations).

• Clear, confident communicator-both written and verbal-capable of handling sensitive service issues, setting expectations, and guiding customers through decisions.
• Sound business judgment and analytical capability to interpret shipping trends,identify risks and opportunities, and make recommendations that protect account health.
• Ability to remain composed and decisive in a fast-paced environment, balancing multiple priorities whilemaintaininga high standard of service.
• A proactive, ownership-driven mindset that prioritizes long-term customer outcomes over short-term fixes.
• Collaborative approach to working across sales, carrier operations, and internal teams to resolve issues and deliver strong customer results.

• Direct ownership of customer retention and account success within Echo's transactional brokerage portfolio, withclearimpact on business stability and growth.

• A role that blends operational credibility with strategic account management, offering exposure to sales,logistics, and customer leadership.

• Opportunities to grow…