Programme Manager
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-02-06
Listing for:
Aceolution
Full Time
position Listed on 2026-02-06
Job specializations:
-
Management
Operations Manager, General Management, Program / Project Manager
Job Description & How to Apply Below
The AV Operations Manager (AVOM) is responsible for managing end-to-end Autonomous Vehicle (AV) operations, ensuring high-quality ride support, safety compliance, fleet readiness, and operational excellence across shifts and locations. The role requires strong people leadership, process control, stakeholder coordination, and data-driven decision-making to maintain a scaled AV ecosystem.
Operational Management- Lead day-to-day AV operations to ensure 24/7 readiness, safety, and service continuity.
- Monitor live operations dashboards, incident queues, and fleet utilization.
- Ensure efficient coordination between remote operators, field support, dispatch, and central command.
- Manage and mentor teams of Specialists / Operators across multiple shifts.
- Conduct performance reviews, coaching, and skills enhancement plans.
- Maintain shift discipline, adherence, and productivity KPIs.
- Enforce AV safety protocols, SOPs, escalation paths, and compliance guidelines.
- Drive incident investigation, root-cause analysis, and corrective action planning.
- Maintain audit readiness with accurate documentation and process adherence.
- Identify gaps and optimize processes using Lean/Kaizen methods.
- Track SLA adherence and operational KPIs.
- Lead initiatives to improve operational efficiency and customer experience.
- Work with Product, Engineering, Safety, Training, and WFM teams.
- Support new city launches, pilot programs, and process transitions.
- Provide ground insights for product improvements.
- Prepare daily/weekly/monthly operational reports.
- Analyze operational metrics and propose data-driven improvements.
- Present updates to leadership on performance, risks, and improvement plans.
- 5–10 years of experience in Operations Management, preferably in AV, transportation, logistics, or tech-enabled operations.
- Experience managing large teams in a 24/7 shift-based environment.
- Strong expertise in SOP governance, quality management, and escalations.
- Proficiency in Excel/Sheets, dashboards, and reporting tools.
- Strong communication and stakeholder management skills.
- Experience with Autonomous Vehicle or Mobility Operations.
- Knowledge of incident handling tools and fleet management platforms.
- Exposure to process automation and AI-assisted operations.
- Decision-making under pressure
- People leadership & coaching
- Analytical thinking
- Problem-solving & escalation handling
- Organizational and multi-tasking ability
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×