Patient Access Director

Position Overview

TEKsystems is currently hiring for a Patient Access Director for a large hospital in Detroit, MI.

Please only apply if you have a Bachelor's degree, 4+ years of Director experience, and 2 years of experience managing multi-level positions. If you meet these qualifications and are seriously interested, please send your most updated resume to  Interviews are first come, first serve.

This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The director oversees 5 hospitals and 200 FTEs.

• Client Service Level Agreements (SLA)
• Operating goals, set by the Patient Access Process group that drive SLA
• Patient and account cycle time and productivity standards
• Process quality and accuracy
• Adherence to process standards
• Relative cost management metrics goals
• Expense, cost, and margin control
• Monthly, quarterly, and annual financial goal management

Direct and execute business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Ensure the overall cycle time, work product accuracy including quality monitoring metrics, and productivity.

Support the establishment of hospital budgets, manage human resource utilization at all levels, and analyze monthly P & L’s to ensure positive EBIT performance.

Ensure regional leadership is aware of any hospital‑specific initiatives impacting Patient Access. Manage all aspects of change management related to operational processes, driver process metrics, staffing, and employee relations.

Leverage skills to other hospitals outside direct responsibility as needed to assess and execute operationally to support peers.

Ensure adherence to all standardized processes and be viewed as an effective support partner to direct and indirect reports and clients. Work collaboratively within business units to achieve organizational goals.

Supervisory responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Permanent position based out of Detroit, MI.

• Medical, dental, vision, disability, life, and business travel insurance
• Manager Time Off – 20 days per year
• 401(k) with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance

Fully onsite position in Detroit, MI.

This position is anticipated to close on Dec 3, 2025.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company and an equal‑opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.