Warehouse Manager

Job Description

The Warehouse Manager is the hands‑on leader responsible for all day‑to‑day activity inside Epoch Sports’ distribution center. From inbound receiving through outbound shipment, the role owns inventory accuracy, productivity, safety, people development, and continuous improvement. You will manage a diverse team (supervisors, leads, pickers/packers, forklift drivers) and partner closely with Purchasing, Customer Service, E‑Commerce, Manufacturing and Production to ensure that every product moves through the facility efficiently and accurately.

• Operational Leadership
  • Direct and coordinate all warehouse functions: receiving, put‑away, replenishment, picking, packing, kitting, shipping, returns, and cycle counts.
  • Hold daily start‑up meetings to communicate priorities, safety topics, and KPI targets.
  • Establish and enforce standard operating procedures (SOPs) that meet or exceed service level agreements for B2B and DTC channels.
• Inventory Management and Accuracy
  • Maintain 99% inventory accuracy by implementing cycle‑count programs, slotting strategies, and root‑cause analysis for variances.
  • Oversee WMS/ERP transactions and partner with Finance on quarterly and annual physical counts.
• Team Development and Staffing
  • Recruit, train, schedule, and coach warehouse personnel (20–30 associates across multiple shifts).
  • Conduct regular performance reviews, create development plans, and foster a culture of accountability and continuous improvement.
• Safety, Compliance and Facility Management
  • Ensure adherence to OSHA, DOT, and internal safety policies; lead monthly safety audits and incident investigations.
  • Oversee maintenance of material‑handling equipment, racking, dock doors, and security systems; manage relationships with facility vendors.
• Quality and Continuous Improvement
  • Champion 5S, Lean, and/or Six Sigma methodologies to eliminate waste and reduce order defects.
  • Analyze KPIs (fill rate, lines picked per hour, on‑time ship rate, dock‑to‑stock time) and execute corrective action plans.
• Budget and Cost Control
  • Manage department budget for labor, MHE, supplies, and facility expenses; initiate cost‑saving projects without sacrificing service levels.
  • Negotiate contracts for temporary labor, equipment rentals, and third‑party services.
• Cross‑Functional Collaboration
  • Coordinate daily with Purchasing on inbound schedules and capacity planning.
  • Align with E‑Commerce and Customer Service on promotional spikes, new product launches, and peak‑season forecasts.
  • Support Engineering and Product teams with sample pulls or special handling requirements.
• Systems and Reporting
  • Serve as system super‑user for the Warehouse Management System (WMS) and ERP; drive enhancements, testing, and user training.
  • Produce weekly and monthly operations dashboards for senior leadership, highlighting trends, wins, and risks.

• 5+ years of progressive warehouse/distribution leadership, including 3+ years managing salaried or hourly teams.
• Proven track record of hitting KPIs in a high‑volume B2B and/or e‑commerce environment.
• Strong knowledge of WMS/ERP platforms (Net Suite, SAP, Manhattan, or similar) and RF technology.
• Working understanding of Lean / 5S / Six Sigma principles; certification a plus.
• Proficiency with Microsoft Excel or Google Sheets for data analysis and reporting.
• Familiarity with OSHA, DOT, hazmat, and international shipping regulations.
• Excellent communication, coaching, and conflict‑resolution skills.
• Bachelor’s degree in Supply Chain, Operations Management, or related field preferred; equivalent experience considered.
• Physical and Schedule
  • Ability to stand, walk, bend, and lift up to 50 lbs for extended periods.
  • Standard schedule:
    Monday–Friday, 8:00 a.m.–5:00 p.m.; must be available for early mornings, evenings, or weekends during peak periods or physical inventories.

• A leadership seat in a rapidly growing athletic‑goods company committed to operational excellence.
• Freedom to build processes, implement best practices, and shape a high‑performing culture.
• Competitive salary, performance bonus potential, full benefits (medical, dental, vision, 401(k) with match), employee discounts, and…