Supervisor-WCAA

Supervisor oversees day to day janitorial operations and administrative activities. Ensures that quality control
measures are in place to maintain high levels of service with customer specifications/contract requirements.
Conducts inspections, controls inventory and maintains equipment. Responsible for excellent client relations.
Position reports to Manager/District Manager.
III. POSITION REQUIREMENTS - ESSENTIAL FUNCTIONS

• Manages and directs the operations of assigned cleaning staff. This includes both regular cleaning
operations and specialty operations.

• Responsible for the direction, coordination and evaluation of personnel. Carry out supervisory
responsibilities in accordance with Company policies

• Ensures that all required paperwork and reports are submitted time and accurately, i.e. payroll and
inspections.

• Position may be assigned regular cleaning duties.

• Conducts regulatory and safety awareness training.

• Suggests to management that Corrective disciplinary action and positive reinforcement may be required for
account staff.

• Promote and exhibit Company culture and values.

• Maintain daily communication within your account with cleaners and leads to resolve issues or problems.
Investigate employee incidents and accidents.

• Ensure that customer cleaning specification are being followed and check regularly on customer
satisfaction.

• Other duties as assigned by management.

IV. ESSENTIAL EXPERIENCE AND EDUCATION

• High School Diploma/GED. Will consider experience in lieu of educational requirements.

• 2 to 4 years experience in janitorial services or service equivalent in a supervisory capacity

• Excellent Organizational, Customer Service and Management skills

• Ability to work in a diverse environment.

• Strong oral and written communication skills.

• Basic computer experience, emails and Word

• Ability to multi task.

• Must be able to pass a National Background check and drug test
V. PHYSICAL DEMANDS

• Sustained periods of standing, sitting, walking and kneeling

• Ability to lift up to 30 pounds on a regular basis