Learning Manager

Position: Learning Experience Manager
About Task Us:
Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, Fin Tech, and Health Tech.

The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At Task Us, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within Task Us. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Manager really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training and onboarding programs.

They will work closely with our Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders as their direct reports, and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Responsibilities include but are not limited to:

* Maintain a training Schedule for respective assigned sites and/or GEOs: this is to be worked on daily to ensure transparency with other departments.

* Update all spreadsheets for rosters for assigned sites and/or GEOs: this is to be worked on daily, as employees are added or deleted.

* Create seats for new learning experience staff: this includes updated job descriptions, duties, and pay ranges.

* Interview for new learning experience staff: this should include interview questions regarding skillset and culture.

* Onboard learning experience staff: complete overview of Task Us culture and job expectations.

* Set job expectations with learning experience staff: this includes all policies and procedures for training staff.

* Grade learning experience staff on training skill sets: this is where the KPIs are assessed and measured.

* Develop learning experience staff and Leadership with education and certifications: in the area of continued education, trainers are expected to complete required certifications.

* Observe learning experience staff during training classes: to maintain excellence in their performance, observations and evaluations will be conducted on a regular basis.

* Provide effective coaching and feedback for the development of learning experience staff.

* Provide KPIs and standards for learning experience staff: this will include performance evaluations and goal setting.

* Provide tools/resources to assist in excellent training material creation: give access to all resources to maintain job function.

* Document information on each learning experience staff member: maintain electronic records for each learning experience leader.

* Receive and analyze training evaluation forms for each class: identify trends and patterns to help improve the training department, reduce speed to proficiency targets and give high-quality feedback to clients to drive continuous improvement.

* Create and maintain training methodologies for the learning experience department: find innovative ways to enhance the training experience.

* Maintain strong communication with Recruiting and Operations: co-create a strong cycle from pipeline to production, closed-loop feedback cycles on trainees' performance to improve candidate profile.

* Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.

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