Case Manager Supervisor

Overview

Salary Range: CL 28
* Starting Salary Range $78,958 - $98,729/Earning Potential $128,385

CL 29 Starting Salary Range $93,913 - $117,402/Earning Potential $152,637

* Promotion potential to CL 29 without further competition

This position is in the Clerk’s Office and reports to the Chief Deputy of Operations. The employee is responsible for the effective supervision of staff case managers. The employee is also responsible for reporting statistical data to the Administrative Office of the U.S. Courts. Acts as back-up to other supervisors in Operations. Occasional travel inside and outside of the district is required.

Occasional work during non-business work hours may be required.

Duties include, but are not limited to the following:

• Supervises, coordinates, instructs, coaches, and develops staff involved in Court operation and case management activities, including establishing consistent processing standards, assigning and reviewing work, and initiating disciplinary actions as necessary.
• Provides effective oversight and guidance to support staff including case managers, general operations, conformity with statutory requirements, requirements of court, and quality control.
• Effectively oversees the daily assignment of the staff work to provide coverage for required duties.
• Establishes work procedures for the team, conducts effective group meetings, provides relevant information, and delegates work fairly and consistently. Routinely checks work products and processes and provides guidance as required. Uses quality data to identify training needs.
• Establishes employee performance standards that support the mission of the Court. Conducts annual performance evaluations for assigned staff. Reviews and evaluates work completed by subordinates and provides feedback.
• Approves and coordinates leave for subordinates and tracks and makes accurate timely entries in the leave tracking system.
• Makes recommendations regarding employee appointments, promotions, and separations.
• Develops and implements clear and thorough operational policies and procedures.
• Plans and coordinates work activities where necessary with other Operations Supervisors, court management, departments or units.
• Participates in job interviews and makes recommendations to management staff.
• Develops and presents training to the staff in both formal and informal settings.
• Reviews the impact of new legislation on existing procedures and communicates recommendations necessary to ensure compliance.
• Thoroughly researches and analyzes data and makes well-supported recommendations.
• Reviews and analyzes procedures related to operations functions and advises management staff of changes and implements changes with minimal disruption to staff.
• Addresses operational or systems problems and ensures appropriate solutions are determined and implemented.
• Oversees the preparation of a variety of statistical reports for judges, the District Court Executive, and the Administrative Office.
• Acts as back up to the other supervisors in the Court Operations Unit.