Transition Program Manager

Job Summary (Transition Program Manager)

• Manage resources responsible for designing, architecting, and selling Transition/Transformation plans during the Pursuit phase (including sales support, contract negotiation, due diligence, planning).
• Oversee successful transition of IT operational responsibility from customer to company.
• Ensure transformation of customer environments to improve service levels and reduce operating costs.
• Establish and enforce appropriate Transition/Transformation Management (TTM) processes (reporting, risk management, quality, communications, etc.).
• Manage all aspects of the Transition program across company functions (MS, HR, Procurement, etc.).
• Coordinate internal and external PMO project activities.
• Lead the Transition/Transformation team during Pursuit and Transition/Transformation phases.
• Select and assign Project Managers for technical, HR, finance, administration, asset, vendor, and governance work streams.
• Support Project Managers in execution of transition activities.
• Assist with acquiring staff and resources for transition programs.
• Ensure all project plans align with overall deal and customer transition plans.
• Lead execution and delivery of project plans.
• Manage financial aspects of transition projects, including budgeting and forecasting.
• Rebaseline budgets and costs after review periods in collaboration with finance and delivery managers.
• Coach and mentor team members and Project Managers.
• Lead internal improvement initiatives to evolve methodologies and best practices in strategic outsourcing.

• 10+ years’ experience managing IT/transition implementation projects.
• 15+ years’ project management experience.
• Project Management Professional (PMP) certification required.
• Bachelor’s degree (preferred in Business, IT, Computer Science, or Engineering).

• Advanced knowledge of ITIL/ITSM and Transition/Transformation Management.
• Strong project/program management and risk management skills for large, complex initiatives.
• Expertise in transition rollout and people management.
• Financial management and cost control for large projects/programs.
• Effective communication, negotiation, and stakeholder management abilities.
• Ability to analyze and resolve complex problems and deliver strategic presentations.
• Understanding of business and financial fundamentals of managed services.
• Experience leading discussions at C-level (e.g., CIO, Board).