Ford Integrated Services -Business Program Manager

Job Description

At Ford Integrated Services (FIS), we transform our customer experiences in and around the vehicle by bringing together hardware, software, and services to foster simple, transparent, and ongoing digital relationships among our customers, their vehicles, and Ford.

We are scaling our Business Operations team’s global capabilities to support a growing portfolio of programs across multiple vehicle platforms. We are actively seeking a Program Manager to join our dynamic team—someone who brings a meticulous approach to their work and consistently thrives within fast-paced, evolving environments.

The ideal candidate will be a confident collaborator, adept at uniting and inspiring diverse cross‑functional teams to achieve shared objectives. This role demands a proactive problem‑solver with a knack for proposing creative and innovative solutions that drive significant improvements in operational efficiency and foster seamless alignment across various departments. If you are passionate about orchestrating complex initiatives, optimizing processes, and building strong collaborative partnerships, we invite you to apply.

• Own the system, not just the plan—serve as the single source of truth across scope, dependencies, risks, and decisions. Translate strategic intent into executable plans and ensure teams stay aligned as conditions change.
• Lead executive‑level governance and decision‑making—design and run governance forums that drive clarity, accountability, and timely decisions. Frame trade‑offs, elevate risks with context, and guide leaders toward resolution.
• Influence without authority—build credibility across stakeholders. Resolve conflict, align incentives, and keep teams moving forward even when priorities compete.
• Anticipate and manage risk proactively—identify systemic risks early, not just delivery issues. Drive mitigation plans that balance speed, quality, and business impact.

Model strong program leadership behaviors—demonstrate clear thinking, decisive action, and calm execution under pressure. Set the tone for accountability, transparency, and follow‑through.

You’ll have...

• Bachelor’s degree in Business, Management, Economics, or a related field, or equivalent demonstrated business operations experience (e.g., PMO, strategy, operations, portfolio management).
• 6+ years of experience leading cross‑functional programs with competing priorities.
• 3+ years operating autonomously in ambiguous, unstructured environments, where success required judgment, prioritization, and trade‑off decisions, not just execution against a defined backlog.
• Demonstrated business acumen, translating strategy into execution plans, defining success metrics, and managing outcomes against business objectives.
• Experience establishing and using dashboards to drive decisions, surface risk, and communicate progress to senior leaders.
• Strong executive communication skills, having the ability to synthesize complex information, frame decisions, and influence without authority.
• Proven stakeholder management and relationship‑building skills, with the ability to align teams with conflicting incentives and perspectives.
• Confidence leading through ambiguity, balancing structure with adaptability, and making progress without perfect information.
• Emotional intelligence and sound judgment, the ability to navigate tension, challenge constructively, and maintain trust across teams.

Note:

This role is not a technical program manager position. While technical fluency is valuable, success in this role depends on business judgment, influence, and execution leadership.

• Experience working within a PMO, Portfolio Management, or Operations, including governance design, standards, metrics, or operating cadences.
• Experience leading multi‑workstream programs where success depended on coordination, sequencing, and executive alignment rather than technical depth.
• Exposure to financial planning, capacity management, or investment trade‑off discussions.
• Beyond just leading projects, experience specifically contributing to or managing PMO functions (e.g., governance, standards, metrics, tool…