Operations Management Executive Director

Operations Management Executive Director

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Neuro Restorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community‑based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.

Operations Management Executive Director - State of MI

Compensation: $140,000-$160,000/year with an Annual 20% Management Incentive Compensation (MIC)

Do you have substantial management experience in human services? Are you looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team‑based workplace that puts people first. As Executive Director of Operations Management, you will be responsible for operational management at the state level, overseeing either a portion of a state, an entire state, or a grouping of states, typically producing $30 million or more in annual revenue.

• Oversee systems for implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served; expected to be available in the event of emergency.
• Implement quality improvement standards and practices; work with the Quality Improvement Vice President and direct the Quality Improvement Director in developing and implementing multi‑state strategies to manage and improve quality.
• Organize licensing compliance including Compliance Plan implementation and timely and accurate documentation; maintain confidentiality and adherence to individual rights standards; review and respond accordingly to adverse action regulatory correspondence and monitor multi‑state compliance.
• Develop strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers, and payers.
• Administer satisfaction surveys and implement improvement plans and the stakeholder communication plan.
• Oversee execution of incident management protocol; manage timely incident reporting and response to higher‑level incidents; review trends; work with state operations and quality improvement leadership to identify and apply proactive strategies to reduce or eliminate serious incidents in assigned states; direct state teams to address safety concerns, limiting the potential for continued concern or incident.
• Implement system to assure protection of individuals’ funds and property, ensuring safety and accuracy; oversee system for auditing, monitoring, and reviewing individual financial accounts.

• Oversee implementation of health and safety programs as well as medication administration and dietary planning; implement strategies to limit illness or serious incident and promote access to timely and appropriate medical care; oversee healthcare documentation.
• Oversee system for medication administration, documentation, and security; direct audits of medication administration documentation; direct system to confirm that employees are appropriately certified and trained.
• Direct assigned states to design and monitor food service in accordance with dietary and regulatory requirements, addressing special needs, special occasions, and individual choice.

• Manage relationships and communications with the general community, neighbors, government, competitors, and other outside organizations.
• Maintain and foster positive relationships with multiple state government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
• Advocate on behalf of individuals served or supported; join and take a leadership role in state and national trade associations, advocacy, or other pertinent organizations.
• Develop and implement public policy strategy; participate in building relationships with legislators and government officials; make political…