Mentor, Healthcare Administration, Healthcare Management

Overview

Team Rehab is a network of therapist‑owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia. Our mission is to provide the best outpatient physical therapy, occupational therapy and speech therapy. We want our patients to enjoy therapy and experience clear improvements in their health. Our clinics receive the highest levels of patient satisfaction and our patients receive the best objectively measurable outcomes.

Our strategy, based on excellent quality and patient satisfaction, is gaining momentum. Since opening our first clinic in 2001, we have grown across Michigan and into Illinois, Indiana, Wisconsin, and Georgia. We continue to open additional clinics in order to make physical, occupational and speech therapy even more accessible to our patients, their friends and their families.

• Never say anything disrespectful about any group, whether they are formally protected by law or not.
• Never use language that another member of staff or patient finds offensive.
• No pictures, signs or the like that a patient or another member of staff finds offensive.
• No discrimination in hiring, training or promotion based on race, religion, national origins, weight, family status, sexual orientation, etc. None. Never. Ever.

Mentors must be successful clinic directors at Team Rehab. They will retain responsibility for their own clinic while advising the clinic directors of the clinics they mentor. Their responsibilities as mentors fall into two main groups: first, helping clinic directors improve their operations; second, helping the clinic directors with planning and strategy. Clinic directors do not work for the mentor. Meetings between the mentor and clinic director should be regarded as meetings between the minority owner of the business and the proxy for the majority owner.

The mentor is the senior partner, but they are partners. Mentors may not order a clinic director to do anything, but they are permitted to veto a hire.

Mentor and clinic director must agree on the clinic directors’ objectives and bonuses each year. Mentors review clinic director performance annually and determine their bonuses and raises. Mentoring may take place in any state Team Rehab has clinics in and may require travel outside of the mentor’s home state.

• Operations:
  • Improving quality and patient satisfaction
  • Increasing referrals and visits per referral
  • Increasing units per visit
  • Keeping schedules full and keeping the staff flexible
  • Avoiding the clinic director wasting time on anything other than happy patients, referral relations, full schedules, long visits, reasonable productivity
• Planning and Strategy:
  • Budgeting
  • Hiring
  • Raises
  • Relocation, expansion or contraction
  • Other important and unusual management decisions or major expenses

The mentor is responsible for ensuring that every clinic they mentor has an improvement plan at all times. The key points of this plan will normally be in the clinic director’s review and the objectives the mentor and director agree each year. Key issues will be discussed and minuted in the agenda or the monthly 1:1 mentor/clinic director meetings.

• Clinic director base salary, there is no increase in base for becoming a mentor.
• Clinic director bonus package based on the performance of their own clinic.
• Additional pay of $60 an hour for each hour spent mentoring.
• Bonus based on performance objectives for clinics they mentored.
• Equity ownership of up to one third of their own clinic.
• Excellent benefits.