Director, Clinic Operations

Work Shift

Day

40

This position supports Mercy's philosophy of patient centered care by providing direction and support to those MPS & MMC clinic managers who are direct reports. This includes setting expectations, maintaining those expectations, and providing compassionate accountability to ensure the desired outcomes and goals are met.

• Provides leadership in developing, planning and implementing the clinics' mission, strategic vision, business plans, annual operating, capital budgets and clinic operating policies and procedures.
• Recruits, develops, retains, supervises and administers performance appraisals for clinic managers.
• Recommends, develops and implements performance measurement and improvement practices to the clinics.
• Informs board, administrative team and providers about current trends, problems and medical activities to facilitate policy making.
• Assists in recruiting candidates for clinic positions and leads the onboarding of newly hired clinic providers.
• Communicates openly and effectively with clinic managers and clinic providers to resolve clinic and/or practice specific issues ensuring a professional and positive work environment for all employees. Communicates with providers on a proactive basis.
• Works with marketing to manage the overall marketing activities of the practice.
• Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies and continually monitors operations, programs and physical properties, and initiates appropriate change.
• Oversees the operational effectiveness, organizational efficiency and financial affairs of the clinics to ensure operational and financial health.
• Actively participates in the development of strategic goals for the organization.
• Actively participates in risk management activities, reviewing incidents and identifying areas of improvement at the clinic and organizational level, mitigating risk to the organization.
• Actively participates in organizational meetings; clinic specific meetings including staff meetings, pod meetings and quality councils; the PLC Quality & PLC Strategic Steering committees to inform providers and employees of organizational updates.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

• Knowledge of organizational policies, procedures and systems; health care administration practices; and computer systems and applications. Strong skills in planning, organizing, delegating, and supervising. Ability to communicate with individuals from a variety of socioeconomic and diverse backgrounds.
• Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization.
• Knowledge of the purpose, organization, and policies of the community's health systems sufficient to interact with other health care providers.
• Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organization objective.
• Skill in analyzing situations and taking effective action to achieve desired outcomes.
• Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
• Skill in organizing work, making assignments and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Ability to establish and maintain quality control standards.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to drive by automobile to various clinic locations on a regular basis.

• 3 years' experience in the administration of a health care organization or…