Director, Sales & Community Partnerships

About Us:

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones ough a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way.

Join us today and live our values: lead with heart, cultivate trust, go beyond.

The Director, Community Partnerships (DCP) is a continuous learner and proven sales leader who will report to and partner with the VP of Sales, Community Partnerships to develop and execute strategic growth plans through data and analytics, assessment of market conditions and management of key referral sources. The DCP will engage with payer and government/regulatory leaders in the market while leading the sales team to meet growth goals within a specific multi-state geography.

The role leads and influences relationships and decisions made by sales, operations, marketing, clinical and government affairs teams to execute organizational strategies that optimize the experience of associates, customers and referral partners. The DCP has oversight and management responsibility for coaching peak performance and ensuring branding of programs, services and referral generation initiatives.

• Collaborate with VP to develop, implement and execute strategic plans to meet/exceed qualified case, active case and revenue projections/goals in assigned geographic areas
• Lead sales model implementation and oversight; identify, monitor and evaluate trends, leading to strategic and corrective plans of action to achieve targeted goals/results
• Utilize sales reporting data to drive, monitor and make timely adjustments to strategic and tactical plans in assigned geographic areas
• Lead sales team in market condition discovery and opportunity identification prioritization and qualification by state and territory assignment (including MCOs, PACEs, SCOs, AAAs, ASAPs, hospitals, health centers, physicians, clinics, etc.)
• Develop, foster and maintain strong relationships with current and prospective referral sources in the assigned geographic areas
• Manage and monitor the planning and participation in conferences, fairs and other events in accordance with branch plans/resources
• Partner with sales ops, marketing and clinical ops leaders to support the optimization of processes, creating excellence in the consumer and referral partner experience
• Develop thoughtful and strategic approaches to reach families in culturally diverse communities
• Proactively communicate and manage sales/marketing staff activity; ensure that sales/marketing practices/standards and customer relations management tools are applied consistently
• Lead, coach and mentor staff, promoting an environment of high performance and engagement, growth, and collaboration
• Stay proactive and keep abreast of industry and community trends and changes and their impact to organizational growth goals; forecast changes and actively make adjustments as needed
• Perform other duties and special projects as assigned

• Bachelor’s degree or equivalent experience, preferably in business and/or health care; master’s degree preferred
• 10+ years of related healthcare sales, sales management, managed care contracting, marketing, and/or community outreach experience
• 3+ years of sales management experience
• Knowledge or experience in managed care and/or with state Medicaid/Waiver regulators
• Understanding and experience working with Area Agencies on Aging (AAA)
• Knowledge of state professional associations and networking groups
• Demonstrated leadership ability in developing and fostering a performance-driven, accountability-focused sales and marketing team
• Excellent presentation skills, strong business acumen, and great relationship building skills
• Experience successfully developing and executing broad strategic and marketing plans and driving accountability through sales/marketing and operations teams
• Position requires…