Service Advisor Lane Manager

Working Service Drive Manager Job Overview

Ray Laethem is looking for an experienced and hands‑on Working Service Drive Manager to lead and actively participate in the daily operations of our service department. This role combines leadership responsibilities with front‑line service advising, customer interaction, and operational support.

The ideal candidate is a motivated leader who thrives in a fast‑paced environment, leads by example, and is committed to delivering an outstanding customer experience while driving department performance.

• Actively work the service drive alongside advisors and support staff
• Write repair orders, greet customers, and assist with service recommendations as needed
• Manage daily service lane operations and workflow
• Lead, coach, and support service advisors and service staff
• Handle escalated customer concerns and ensure customer satisfaction
• Monitor repair order progress and coordinate with technicians and parts departments
• Drive sales performance, labor growth, maintenance sales, and customer retention
• Maintain efficient appointment scheduling and service traffic flow
• Assist with training, hiring, and development of service personnel
• Ensure compliance with dealership processes, manufacturer standards, and warranty procedures
• Track and improve key performance indicators including CSI, ELR, advisor productivity, and gross profit

• Previous experience as a Service Advisor or Service Manager in an automotive dealership environment
• Proven leadership and customer service skills
• Strong understanding of dealership service operations and repair order management
• Ability to multitask and work effectively in a high‑volume service drive
• Excellent communication, organizational, and problem‑solving skills
• Experience with dealership management systems
• Valid driver’s license required and clean driving record

• Competitive compensation package with performance incentives
• Benefits package including health, dental, and vision
• Paid Vacation
• Paid Holidays
• Opportunity for advancement within a growing organization