Operations Manager

Title:

Operations Manager

Job Description:

Job Overview

The Operations Manager - Terminal will be responsible for directing company programs and implementing company policy within assigned terminal(s) to ensure total compliance with contract duties between company and customer.

• To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily.
• Other duties may be assigned.
• Plans and develops work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes.
• Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
• Conducts quality audits to ensure all work has been completed and quality standards are met.
• Audits and maintains inventories supplies and equipment.
• Investigates new and promotes improved equipment and methods.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
• Implements organization policies and goals.
• Analyzes & facilitates budget requests to identify areas in which reductions can be made.
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
• Inspects plant and evaluates use of space and facilities.
• Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.
• Ensures that site meets budget goals on a sustaining basis.
• Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Coordinates program specifications, requirements for proposals and contracts, and associated documents.
• Compiles data for preparing estimates.
• Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
• Maintain a safe work environment for self and employees.
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Directs supervisory management engaged in support of facilities programs.
• Acts as liaison between company, customers, clients, employees, and subcontractors.
• Maintains contract and contractor status databases.
• Reviews all correspondence concerning contractors and responds as appropriate.
• Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
• Assist with human resource concerns and issues.
• Some travel is required for this position.

• Safety Consistently Exceeds Expectations (5) - 0 Claims YTD
• Safety Meets Expectations (3) - 1 per every 95 Headcount
• Safety Does Not Meet Expectations (1) - over 1 per every 95 Headcount
• Budget Meets Expectations (5) - Green
• Budget Does Not Meet Expectations (1) – Red
• Scorecard Meets Expectations (5) - Greater or equal to 4.0
• Scorecard Does Not Meet Expectations (1) - Less than or equal to 3.346
• Turnover Meets Expectations (5) - Less than or equal to 3.0%
• Turnover Does Not Meet Expectations (1) - Greater than or equal to 3.01%

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Bachelor’s degree in business, communications, or a related field from a four-year college or…