Director, Donor Services

Responsibilities

• Identify, research, cultivate and secure five- and six-figure gifts to meet established asset development goals.
• Exercise sound judgment in securing gifts and managing existing relationships to meet the objectives of the donor while supporting the mission and operations of the Community Foundation.
• Market a full range of gift vehicles and programs for major gift acquisition, including current and planned gifts.
• Contact and meet with assigned donors to ensure satisfaction with services provided by the Community Foundation and secure additional gifts.
• Serve as a partner in the Community Foundation’s annual giving campaign, leading efforts related to affiliate foundations.
• Lead the fundraising, stewardship, and community engagement efforts, as well as the communication strategy for the Chelsea Community Foundation, and the Community Foundation for Livingston County.
• Manage assigned events and engagement opportunities that expand the public’s awareness of the Community Foundation to attract new donors.
• Participate in the life of the Community Foundation by attending appropriate events and programs, maintaining membership in key organizations, and participating in activities to expand the public’s awareness of the Community Foundation.
• Perform other duties as assigned including participation in other activities as assigned by the Associate Vice President, Donor Services or Vice President, Donor Services.

• A commitment to providing quality stewardship to all constituents, and the ability to develop positive working relationships with staff, trustees, donors, contractors, and community stakeholders.
• Minimum of seven to ten years of experience in development with non-profit organizations or senior marketing experience. Knowledge of donor advised funds is a plus as is experience with endowment fundraising.
• Strong technical proficiency and digital literacy required. Overall comfort with an ever-evolving technology landscape is a must. Proficiency in Microsoft Office Suite is a plus as well as project management systems.
• Experience in utilizing a CRM database for documenting, reporting and managing tasks is required. Experience with Salesforce is a plus.
• Strategic and creative thinking
• Exceptional written and verbal communications skills.
• Strong people skills: ability to collaborate and work as part of a team.
• Outstanding organizational skills, attention to detail, and the ability to manage multiple deadlines and priorities. The ideal candidate is adaptable to changing priorities and able to drive progress despite ambiguity. Comfortable managing a diverse portfolio of projects with competing deadlines.
• Passion, strong work ethic, self-motivated drive, and love of connecting resources to needs and opportunities.
• Working knowledge of charitable gift planning techniques and willingness for continued learning of such techniques. Experience with Charitable Gift Annuities is a plus.
• Desire to build a rapport with co-workers and a commitment to building deep knowledge of CFSEM, its constituents, lines of business, and stakeholders.
• The ability to work a flexible schedule with some nights and weekend travel is required.

• Customer Focus - Prioritizes understanding and addressing the needs and expectations of our community and stakeholders. Demonstrates active listening, empathy, and responsiveness, with a consistent commitment to delivering exceptional service.
• Plans and Aligns - Invests time in planning, discovery, and reflection. Engages in active mindfulness to identify and adjust mental shortcuts and assumptions. Seeks out diverse perspectives and experiences to test thinking, proactively anticipates reactions and multiple outcomes, and plans for potential issues and industry trends.
• Collaborative - Works effectively with others—within the team and cross functionally—to achieve individual, departmental, and organizational goals. Values diverse input, shared accountability, and partnership as essential to producing strong outcomes.
• Decision Making & Problem Solving - Simplifies complex challenges using critical thinking and sound judgment. Gathers and evaluates relevant information, incorporates multiple perspectives, identifies root causes, and determines practical, effective solutions. Applies an audience centric approach by considering the needs of stakeholders when making decisions and implementing solutions.

• Interpersonal Savvy:
  Relates well to all kinds of people up, down, across, inside and outside the organization; builds appropriate rapport with peers and leaders; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Leadership Professionalism:
  Exercises good judgement of what should be said to whom, where, and how. Maintains confidentiality. Stamps out rumor mills. Contributes to constructive solutions. Encourages peers and staff to deal with challenges and…