Manager of Patient Services SCI Rotate

DMC Rehabilitation Institute of Michigan is one of the nation’s largest hospitals specializing in rehabilitation medicine and research. RIM is known for its clinical expertise in spinal cord injury, brain injury, stroke, amputee, orthopedics and catastrophic injury care. The Institute houses the Center for Spinal Cord Injury Recovery and the southeastern Michigan Traumatic Brain Injury System (SEMTBIS), one of only 16 federally designated model systems of care for brain injury care and research.

RIM also operates 31 outpatient sites throughout southeast Michigan specializing in sports medicine and orthopedics.

Reporting to Nursing leadership for the hospital site, as assigned, and with/through subordinate personnel, the Manager Patient Services assumes management responsibility for a single major (or multiple smaller) function, service or process that provides business support to Nursing operations. The position may also be used for managers responsible 24/7 for multiple (two or more) similar/smaller Nursing units in the department of Nursing who may report to a Director, Administrative Director or Executive Director at the site.

The position is medium in scope or impact with less than 50 FTE direct/indirect reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level. Direct reports may include Clinical Managers and/or high‑level professional/administrative exempt and Nursing supervisory personnel.

The Manager Patient Services positions have patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. They ensure that regulatory requirements/standards are communicated, implemented and monitored. The responsibilities also include collaborating with other healthcare team members to plan, implement & evaluate activities related to department, hospital and DMC objectives;

modeling customer service excellence; providing business support to Nursing operations; identifying the need for departmental policy development and/or revision; defining policy in collaboration with higher‑level management input and department goals/objectives; overseeing the development and/or revision of departmental procedures/protocols and securing approvals as necessary; developing, monitoring and revising processes; initiating or recommending personnel actions such as hires, firings and disciplines; completing performance appraisals;

developing and assessing performance of daily, monthly and/or yearly goals and measures for assigned area(s); assisting in long‑range goal development for the department and assessment of goal attainment; and assisting in developing and monitoring a budget for designated single or multiple closely‑related fields, areas or processes.

Supports the standards set forth in the DMC’s Code of Conduct by creating an atmosphere of commitment to legal and ethical standards, and, as directed, implementing external and internal audit recommendations. Monitors activities to ensure compliance with applicable laws, regulations, JCAHO requirements and DMC policies and procedures.

• Bachelor’s in Nursing (BSN) required. Master’s degree preferred. If a Master’s is prepared, either bachelor's or master’s must be in Nursing.
• Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
• Three years of progressive Nursing experience.

Job:
Nursing
Primary

Location:

Detroit, Michigan
Facility: DMC Rehabilitation Institute of Michigan
Job Type: Full Time
Shift Type:
Rotating

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