RN Site Operations Manager

Who We Are:

Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain’s Detroit Business honoring her exceptional contributions to the health and well-being of our community.

To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect.

CCH is guided by a set of values in fulfilling our mission.

• An environment that supports health and recovery.
• Person centered principles in the delivery of care.
• An environment characterized by cultural sensitivity, integrity, teamwork and trust.
• A commitment to service excellence and continuous quality improvement.
• Persons served take both an active part in their treatment and the organization.
• An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door”.

Central City Health is committed to enabling every patient in our community to thrive through the delivery of high-quality, integrated, and patient-centered care. The RN Site Operations Manager provides operational leadership and oversight of day-to-day activities at an assigned clinical site, with responsibility for staffing, scheduling, coverage, patient access, and efficient site operations. The RN Site Operations Manager works collaboratively with clinical, nursing, and operational leadership to support effective patient flow, appropriate staffing, and coordinated clinical workflows while ensuring operational practices align with organizational standards and priorities.

Although the position requires active RN licensure, the primary focus of the role is site operations and workforce management rather than direct clinical practice.

• Own day-to-day staffing, scheduling, and coverage for Patient Access Representatives at the assigned site.
• As clinical operations are established or expanded at the site (e.g., 613 Abbott's campus build-out), extend staffing and scheduling oversight to RN and Medical Assistant staff.
• Serve as the site-level escalation point for front-desk operational issues — coverage gaps, scheduling conflicts, patient-flow bottlenecks.
• Coordinate with the Call Center Supervisor on backup coverage for Patient Access Representatives across sites.
• Escalate nursing-practice-specific questions (not operational/staffing questions) to the Nursing Director once that seat is filled.
• Report site-level operational metrics to the Chief Reimbursement & Front-End Operations Officer.
• Partner with clinical leadership at the site (e.g., the Clinical Director's staff, or any future Nurse Care Coordinator) on operational support for clinical workflows, without holding clinical authority over their practice.
• All other duties as assigned by the Leader.

• Active, unrestricted Michigan RN licensure required.
• BLS certified required.
• Minimum three (3) years’ healthcare operations or staffing/scheduling management experience; direct clinical nursing experience preferred.
• Demonstrated ability to manage front-desk/patient-access operations, including scheduling systems and coverage planning.
• Comfort operating with a primary reporting line to non-clinical (Front-End Operations) leadership while maintaining a professional, collaborative relationship with clinical/nursing…