Return Material Quality Technician

Inside the Role

Processes product returns, including opening and examining customer returns, preparing documentation and entering data into warranty system. Provide support for rapid problem solving as it relates to failed components. Monitor quality for Detroit products and provide feedback through the warranty system. Initiate vendor recovery and corrective action through collaboration. Maintain minimum cycle time for material processing.

Position offers a starting salary range of $58,000 - $75,000 USD. Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non‑elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off;

short‑term and long‑term disability plans.

• Process returned warranty material and provide material disposition & analysis.
• Preparation and timely submissions of warranty inspection triage reports.
• Provide assistance to problem solving teams in identifying failure modes and providing root cause analysis.
• Assist in providing technical analysis and coordination for on site joint inspections with the component supplier.
• Assist in developing technical component warranty evaluation documentation consistent with service and warranty documentation.
• Interface with internal departments, repair facilities and suppliers to gather information, report findings and develop documentation as needed.
• Attend meetings, as required, to assist in gathering information, reporting findings and assist in the decision making process concerning warranty claims issues.
• Establish a strong working relationship with all members of the problem‑solving teams.
• Determine test and equipment needs for the return material area.
• Perform engine tear down and inspection as needed.
• Maintain a work area that is within the TOS guidelines.

• Requires 3 years of relevant experience OR AA degree + 1 year of relevant experience.
• Ability to understand and communicate diesel engine components functions including proper usage and basic failure analysis.
• Strong written and verbal communication, as well as strong interpersonal and computer skills.
• Strong mechanical aptitude, understanding of truck or automotive technology, product knowledge and working knowledge of PC‑based software.
• Must be well organized, detail and process oriented, have a high degree of initiative and the highest degree of integrity.
• Must be able to lift 50lbs.

This position is open to applicants who can work in (or relocate to) the following location(s):
Detroit, MI US. Relocation assistance is not available for this position.

Onsite

• This position is not open for Visa sponsorship or to existing Visa holders.
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application.
• Final candidate must successfully complete a criminal background check.
• Final candidate may be required to successfully complete a pre‑employment drug screen.
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at  or toll free . For TTY/TDD enabled call  or toll free .