Floor Lead

Overview

ROLE AND RESPONSIBILITIES:

A Floor Lead helps all employees and customers navigate the wide variety of compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee’s and customer’s needs to provide a trusted transaction
• The Floor Manager should be understanding of the employee and customer needs and educate them about the best options to get the destination they need to be
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers
• Maintain cleanliness throughout the building by completing a cleaning checklist throughout the day
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to ensure all employees are following guidelines and daily tasks
• Reports all daily issues and changes to upper management to take appropriate action

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule
• Occasional overtime as needed

• Must be 21 years of age (State Requirement)

• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills
• Effective communication skills
• Exceptional customer service standards