Member Specialist

Position Summary

Position Summary...

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns, promoting Sam’s Club products and services.
• Offer guidance and support to members regarding self‑service technology.
• Process member purchases, including payments, returns, refunds, and exchanges per company policies and procedures.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise properly and report unsafe situations to facility management.
• Maintain entrance areas: acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, and ensure a safe shopping environment.
• Maintain exit areas: review member receipts, safeguard company assets, and observe potential criminal activity per policies.
• Maintain paperwork, logs, and required documentation; execute emergency response procedures and ensure compliance with security, safety, and company practices.
• Assist in training Member Frontline Services associates on company processes, teach new technology and tool functionality, deliver new program rollout training, and provide continuous learning and process improvement opportunities.
• Ensure the area of responsibility is maintained according to company policies by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Use company policies, data, and resources to prioritize and complete work assignments, collaborate with managers and co‑workers, communicate progress, recommend improvement opportunities, and adapt to change.
• Embark on Walmart’s values: respect the individual, act with integrity, serve customers and members, and strive for excellence—enabling growth, learning, courage, resilience, and continuous improvement.

• Respect the Individual:
  Embrace differences, build a supportive workplace, help attract top talent, work as a team, communicate with impact, mentor others, and recognize contributions.
• Act with Integrity:
  Maintain high standards of ethics and compliance, model Walmart values, be accountable, support Walmart’s regenerative goals, and act selflessly and honestly.
• Serve Our Customers and Members:
  Deliver results, put the customer first, make decisions based on reliable information, balance short‑ and long‑term priorities, and consider impact on the team and stakeholders.
• Strive for Excellence:
  Display curiosity, take calculated risks, demonstrate courage and resilience, drive continuous improvements, and embrace new technologies and skills.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and PPTO may be used for vacation, sick leave, holidays, or other purposes, meeting or exceeding applicable laws.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for high school completion to bachelor's degrees, English Language Learning, and short‑form certificates. Eligibility depends on job classification and length of employment. Benefits are subject to change; more information can be found mart.

The hourly wage range for this position is $17.00 to $25.00, with the actual hourly rate meeting or exceeding the required minimum wage at the job location. Additional compensation may be paid in premiums ranging from $0.35 per hour to $3.00 per hour based on specific circumstances.

• Retail experience, including operating front‑end equipment (e.g., cash register).
  
  • Working with mobile retail applications.

• None listed.

3901 Alpine Ave NW, Comstock Park, MI 49321‑8350, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees to create a safe and productive environment.