Sales Account Manager

Account Manager - Sales, Electrical Steels

Southfield, MI (Hybrid with 40-50% travel)

Up to 20% Quarterly Bonus

Who we are looking for:
Account Manager, Sales, Electrical Stee

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We are looking for someone to join us at the forefront of the steel industry. As an Account Manager, North America Sales, Electrical Steels, you will have exciting developmental opportunities to promote this advanced and sustainable steel product, collaborating within a multi-disciplinary team, including Global R&D, and supporting customers on their journey to electrification and carbon neutrality. As part of our Electrical Steels Sales team, your contributions will be visible all around you, within the company, and with our strategic custome

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Ideal candidates enjoy modern, dynamic, supportive work environments and are looking for the freedom to take control of their careers. The Account Manager position supports accounts based on product across various market segments and is seen as a sales business liaison, advocating for their customers internally while considering internal business

goals.

We are seeking an enthusiastic, driven, experienced Account Manager to join our new North America Electrical Steels Sales division to help successfully launch and grow our business with a strategic customer ba

• ties Support the Sales and Marketing organization to actively identify and target strategic customers with end use applications in the auto and not auto markets that align to our product offering, capabilities and object
• ives Support internal Arcelor Mittal teams and customers with product launch and new business development activities, commercial qualifications, trials
• etc.
  
  Develop, action and manage Account Plans for the assigned customers providing customer profile information and action plans that are consistent with company direction and Sales, Marketing and Strategic object
• ives Track performance to account sales objectives and other metrics. Identify and executes corrective actions and support continuous improvement eff
• orts Develop, build and maintain customer relationships via regular in-person visits, including entertaining, responding to customer service needs, soliciting new business to support sales plan objectives, managing the contract process and communicating customer requirements and expectations. Create visit reports and capture key highlights, market intel,
• etc.
  
  Monitor customer satisfaction through delivery and quality metrics, regular feedback, and relationship-enhancing strate
• gies Determine price offers for customers with a strategic thinking mi
• nset Negotiate day-to-day customer-related issues and be able to interact and influence the customer through the process on day-to-day items including, but not limited to claims, freight,
• etcAs part of a cross-functional team of commercial, technical, and manufacturing experts, help drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early-vendor involvement supporting
• AMNARegular review and management of customer required KPI’s and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the customer and internal Arcelor Mittal team members as appropr
• iate Provide various monthly reports as assi
• gned Assist Customer Service Representatives, R&D representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned acco
• unts Function in a team environment providing backup support to team members and participate in projects and special assignments as requ
• ired Support internal company goals including inventory management, payment performance and invoice payments/collections and be able to explain variability in billings and volumes as compared to forec
• asts Respond to customer service requests such as inquiries regarding products, delivery, availability, order status and requests for quotations included spot
• buys
  
  Be the product expert to the customer and likewise identify and communicate customer needs and performance to…