Sales Coordinator - ROOST Detroit

Sales Coordinator - ROOST Detroit

ROOST Detroit is seeking a highly organized and service-oriented Sales Coordinator to support the sales team in driving revenue growth and delivering exceptional guest experiences. This role will provide administrative and operational support to the Director of Sales and Sales Managers, assisting with lead management, proposal preparation, group bookings, client communication, reporting, and sales system administration.

The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced hospitality environment. This position plays a critical role in ensuring the sales team can focus on revenue-generating activities while maintaining exceptional service standards for prospective and existing clients.

Key responsibilities include:

• Providing day-to-day administrative support to the Director of Sales and Sales Managers.
• Answering incoming calls and responding to sales inquiries, guest questions, and reservation requests.
• Processing incoming leads and maintaining accurate records within sales systems.
• Preparing proposals, contracts, presentations, reports, resumes, turnover documents, and correspondence.
• Scheduling appointments, site visits, and client meetings for the sales team.
• Assisting with research related to group billing inquiries, commissions, sales system data, and account management.
• Communicating with prospective and existing clients via phone, email, and in person.
• Supporting group business by managing room blocks, entering rooming lists, monitoring pickup reports, and providing cutoff date reminders.
• Processing reservation changes and maintaining accurate group booking information.
• Assisting with the creation and maintenance of group master accounts.
• Ensuring timely and professional follow-up with clients throughout the booking lifecycle.
• Maintaining organized and accurate sales files and booking documentation.
• Uploading and managing signed agreements and group booking records within the sales system.
• Assisting with generating reports and gathering data to support sales initiatives.
• Distributing Convention & Visitors Bureau (CVB) RFPs in accordance with company procedures.
• Maintaining inventory of sales collateral, marketing materials, and promotional assets.
• Assisting with the preparation and distribution of branded sales and marketing materials.
• Participating in sales meetings and departmental initiatives.
• Providing additional administrative and operational support as needed.
• Supporting the overall success of the property by assisting with projects and initiatives as assigned.
• Performing other duties as required to meet business needs.

Qualifications include:

• Minimum 1 year of sales, administrative, coordinator, or hospitality experience required.
• Previous hotel, restaurant, or hospitality experience strongly preferred.
• College degree preferred.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and time management abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to manage multiple priorities and work independently.
• Strong attention to detail and follow-through.
• Professional, outgoing, and guest-focused demeanor.
• Self-motivated with the ability to thrive in a fast-paced environment.
• Must be flexible to work weekends and holidays as business needs require.

What we're looking for includes:

• A passion for hospitality and delivering exceptional service.
• Strong interpersonal and relationship-building skills.
• A collaborative team player with a positive attitude.
• A proactive problem solver who takes ownership and initiative.
• Someone who is excited to contribute to the continued growth and success of ROOST Detroit.

Working conditions/environment include:

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.