Field Applications Specialist - East Region

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Location:

Field-Based – East Region

Reporting To:
Field Applications Specialist Manager, U.S. Region

Enable science. Drive adoption. Deliver customer outcomes.

At Waters, Field Applications Specialists are critical to ensuring customers realize the full value of their investment through expert scientific engagement, application guidance, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term adoption—translating complex technologies into meaningful scientific and operational outcomes.

This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver impactful training, and proactively drive utilization and adoption. You will partner closely with commercial, service, and marketing teams to strengthen customer outcomes, increase product adoption, and uncover opportunities for growth.

This is a high-impact role where scientific expertise, customer engagement, and execution directly influence utilization, customer retention, and long-term value creation.

• Lead customer onboarding to ensure a seamless transition from purchase to implementation
• Deliver high-quality, application-focused training tailored to customer workflows and expertise levels
• Educate customers on best practices to maximize instrument and application performance
• Support initial setup, validation, and readiness of customer workflows

• Provide advanced application support and troubleshooting across instruments and workflows
• Partner with customers to resolve complex technical challenges efficiently
• Serve as a trusted scientific advisor for ongoing application needs
• Escalate and coordinate resolution of complex issues with internal teams

• Drive utilization through proactive engagement and scientific consultation
• Advise customers on optimizing workflows and improving outcomes
• Identify gaps and recommend best-practice solutions
• Enable customers to achieve measurable success with technologies and reagents

• Strengthen customer satisfaction and long-term retention through consistent engagement
• Reinforce value realization and ensure achievement of intended outcomes
• Build strong, trusted relationships with scientific stakeholders
• Support broader customer success initiatives aligned to business objectives

• Identify opportunities to expand application usage and workflow breadth
• Surface unmet needs for additional products, reagents, or capabilities
• Partner with Account Managers and Technical Sales Specialists to support growth opportunities
• Contribute insights to territory and account development strategies

• Partner closely with commercial, technical sales, service, and marketing teams
• Support coordinated, account-based customer engagement strategies
• Provide field insights to inform product development and training programs
• Contribute to a collaborative, team-based customer success…