Strategic Account Manager

Strategic Account Manager

The Strategic Account Manager will manage, develop and grow the assigned territory within the Region America Automotive segment. This role manages assigned OEMs, strategic customers, markets, applications, identified/relevant tiers and identified global key accounts within the assigned territory. Maintains/builds relationships. This role manages and insures proper handling of customer complaints and activities. It will support defining account strategies, tactical plan, targets/deliverables, implement and insure attainment of business objectives.

This role will additionally lead support team through the execution of the account strategy and resolution of challenges encountered. You will interact with and update regional and global automotive teams as well as support functions on progress, challenges and evolving business environment, while insuring timely completion of deliverables. This role is a remote role, within 2 hours driving distance of Detroit metro area.

• Develop and manage relationships with accounts and prospects (OEMs, GKA, other Tiers / molders) within territory with goal of maintaining and growing Roehm business. Builds knowledge of, and mapping the various decision makers and influencers.
• Identify new target and prospect customers, meeting the criteria for sales and marketing. Develop an approach / plan and execute. Lead and manage opportunity pipeline and programs (RLOPs).
• Understand and monitor product costs / CM1 to protect margins and insure profitable growth and achievement of financial objectives. Maintain a healthy and profitable product mix within the assigned territory.
• Assist customer service with challenging order management issues for assigned customers insuring alignment with business goals and guidelines. Manage customer interface for QNs/complaints
• Support regional and global initiative by providing timely and accurate feedback
• Monitor market & territory, providing informed input relative to market price movement and implement price adjustments. Communicating competitive activities / intelligence.
• Provide forecast. Develop proposed and support implementation of the supply chain inventory plans
• Support global automotive innovation initiatives
• Foster a spirit of innovation throughout the RAM organization, reviewing periodically product offering vs. market needs

• Lead, implement and manage related projects & opportunities
• Lead customer service activities relative to the requirements to service the defined market / territory.
• Define account strategies, tactical plan, specific deliverables and needs to insure attainment of business objectives.
• Lead support team through the execution of the account strategy and timely resolution of challenges encountered.
• Ensure that required customer and market reports are completed timely and in full
• Responsible for protecting brand integrity in assigned territory
• Responsible to lead application of regional and global strategies in assigned sub-segment / territory
• Prepare monthly highlight report & monthly KPI
• Keep the organization (global, regional and internal) informed of significant events, whether positive or negative

• Responsible for the development, management and implementation of an annual market sub-segment(s) / territory business plan (sales budget, marginal contribution CM1 and ROCE).
• Establish and apply short term tactical actions while simultaneously developing medium to long term strategic direction to achieve long term business objectives
• Proficient on relevant market, applications and products for the assigned territory / sub-segments.
• Recommend and define goals for marketing initiatives for joint marketing programs such as trade shows and road shows that are of mutual benefit of Roehm and the customer.
• Contribute to the marketing efforts for assigned territory / sub-segments:
  • Providing input and executing on marketing strategies
  • Help develop marketing collateral for assigned sub-segment(s) / territory
  • Working jointly with RAM, REU and RAS peers and across functions including logistics, technical service and manufacturing to achieve business goals and meets the needs of the RAM business
  • Maintain and grow contact list for electronic promotional communications (e.g. e-blasts)

• Minimum requirement of a technical Bachelor's Degree (Engineering, Chemistry, Polymer Science or similar), MBA is preferred.
• Minimum 5 years of sales experience in the automotive plastic industry…