Inside Sales Representative; Detroit

About the Role

Marshall Sales Inc. is looking for an Inside Sales Representative to support customer accounts, quote fasteners and industrial products, process repeat and custom orders, and coordinate purchasing with suppliers.

This is not just an order entry position. The person in this role will work with established customers, walk-in customers, suppliers, purchasing, and outside sales to help source products, prepare accurate quotes, follow up on open orders, and keep customer accounts moving.

The ideal candidate has experience in inside sales, industrial distribution, fasteners, MRO products, purchasing, or customer service in a manufacturing/distribution environment. Fastener knowledge is strongly preferred, but we are willing to train the right person with strong organization, follow-through, and customer service skills.

• Serve as an inside sales contact for assigned customer accounts, phone inquiries, email requests, and walk-in customers
• Prepare quotes for standard fasteners, industrial products, and made-to-print or special-order items
• Process customer orders in the ERP system with accuracy and attention to detail
• Support bulk, blanket, repeat, and customer-specific order requirements
• Source products from suppliers and coordinate purchasing to meet customer pricing, lead time, and availability needs
• Review supplier costs, lead times, and availability before quoting or committing to customers
• Track open quotes, open orders, backorders, and supplier follow-ups
• Communicate order status, delivery updates, and documentation needs to customers
• Coordinate with outside sales on account activity, customer requests, and follow-up opportunities
• Maintain accurate records of quotes, orders, supplier communications, customer requirements, and purchasing activity
• Help identify customer needs, substitutions, sourcing options, and opportunities for additional sales
• Provide professional, reliable service to customers, suppliers, and internal team members
• Support newer inside sales staff through product knowledge sharing and process guidance
• Perform other inside sales, purchasing, and customer support duties as assigned

• Experience in inside sales, customer service, purchasing, order processing, or industrial distribution
• Strong communication and customer service skills
• Ability to manage multiple customer requests, quotes, orders, and supplier follow-ups at the same time
• Strong organization, accuracy, and attention to detail
• Comfortable using email, spreadsheets, PDFs, ERP/order entry systems, and basic business software
• Ability to work with supplier pricing, lead times, and product availability
• Dependable attendance, follow-through, and professionalism

• Experience with fasteners, MRO products, industrial supply, manufacturing, distribution, or automotive supply
• Familiarity with standard fasteners, special fasteners, made-to-print items, customer-specific parts, or vendor sourcing
• Experience with repeat orders, blanket orders, bulk orders, or customer inventory programs
• Purchasing or sourcing experience
• ERP/order entry system experience
• Ability to read basic customer part descriptions, drawings, specifications, or product requirements

This is an office-based role with frequent phone and email communication with customers and suppliers. The role may also involve walk-in customer support and regular coordination with warehouse, purchasing, sales, and operations personnel.

Occasional overtime may be required based on business needs.

Compensation will depend on experience, fastener knowledge, purchasing ability, and customer account experience.

Expected range: $55,000-$68,000 per year
, depending on experience.

A stronger candidate with direct fastener sales,…