Security Supervisor

About the Role

As a Security Supervisor, you’ll lead and inspire a team to create and maintain safety and security for all guests and team members while delivering unparalleled hospitality services in a professional and courteous manner.

• Manage daily operations at the property, ensuring safety and security of all guests, team members and assets.
• Create and distribute work schedules.
• Review, correct and approve direct reports’ payroll.
• Review and approve daily activity logs completed by security officers.
• Ensure security officers are patrolling assigned areas frequently, remaining alert and present at designated posts.
• Create or modify standard operating procedures or policies when necessary.
• Meet with direct reports regularly to provide feedback, development plans, praise, coaching, corrective action and bi-annual performance reviews.
• Collaborate on ways to improve preventive and responsive security measures.
• Deescalate any conflicts to ensure safety and comfort of all team members and guests.
• Investigate loss claims, conduct special investigations and surveillance for property operators when requested, including internal investigations of team member misconduct.
• Generate, review, store and maintain records and reports of all incidents.
• Perform security officer responsibilities in times of staff shortage.
• Perform and enforce directives set forth by the security manager, including performing special details or assignments when requested.
• Create 100% guest satisfaction by demonstrating high standards of guest service and hospitality and performing beyond the guest’s expectations.

• 3 years of experience in the security industry.
• Availability to work evenings, weekends and holidays to provide 24-hour support.
• Proficient in the Microsoft Office suite.

• 1 year of experience in a leadership position.
• 1 year of experience in the hospitality industry.
• CPR/AED and First Aid certified.
• Experience operating surveillance software, badge access systems and fire alarm systems.
• Experience in verbal de-escalation and conflict resolution.

We offer a comprehensive benefits package to support your health and well‑being, including medical, dental, vision and other eligible perks. Our team members receive the resources and support needed to thrive both professionally and personally.

Decisions related to employment are not based on race, color, religion, national origin, sex, disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.