Security Guard ("Guardia de Seguridad

Job Details

Job Location:

AC Detroit at the Bonstelle - Detroit, MI 48201
Position Type:
Full-Time/Part-Time
Education Level: High School

Job Shift: Any
Job Category:
Hospitality - Hotel

Responsible for the safeguarding of hotel property, assets, guests, visitors, and staff. Patrols property, monitors surveillance equipment, inspects buildings, equipment, and access points.

• Patrol hotel property to ensure the safety of guests and staff and to protect all hotel assets.
• Conduct walkthroughs of the entire hotel premises to identify signs of intrusion and ensure doors, windows, and gates are locked down.
• Respond to alarms and investigate disturbances.
• Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
• Listen to and respond to all guest needs and requests in a timely and professional manner.
• Report all suspicious activity and hazardous conditions immediately.
• Practice safe work habits, to avoid injury to self and others.
• Perform other tasks, including cross‑training, as directed.
• Log daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, along with daily shift reports.
• Enforce property rules with guests and staff in a professional and courteous manner. Follow protocol on warning guests of rule violations and evict violators from premises if needed.
• Initiate contact to emergency services in emergency situations and enact the crisis management plan as necessary.
• Assist guests and staff in evacuating property and securing building by following property safety protocols.
• All other duties assigned by manager or supervisor.

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

• Environmental conditions are both inside and outside, a job is considered both if the activities occur inside or outside in approximately equal amounts. Temperature is moderate and controlled by resort environmental systems.
• Must be able to stand and exert well‑paced mobility for up to four (4) hours in length.
• Must be able to maneuver between functions occurring simultaneously.
• Must be able to maneuver in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10‑key adding machine, multi‑line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Kno…