Commercial Dock & Door Service Technician

Overview

Description

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as being named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years.

Miner drives down the cost of warehousing and materials management operations, saving customers revenue and time by understanding their business, finding efficiencies, providing faster systems repairs and delivering proactively scheduled maintenance solutions. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Job Summary

Our Dock & Door Technicians a.k.a. “Service Professionals” are the core of our preventative and emergency response services for our customers. The role involves on-the-road troubleshooting of complex issues in places such as commercial buildings, aircraft hangers, schools, fire/police departments, and more. A Service Professional may spend time fixing a broken door for a hospital garage and later travel to a large warehouse to fix loading dock equipment.

This role provides exposure to some of the largest operations in North America.

Our people make us great and for us, that starts with finding the right person to fill our open positions.

Anyone interested in this role should be able to answer yes to these questions:

If you answered yes to those questions, we invite you to keep reading and hit that apply button!

Room for Growth

The exciting news about being a Service Professional is that you can start where your current skills best align with the level of work. Miner offers four levels of Service Professionals so that you can gain, advance, or refine your dock and door abilities.

• Apprentice Level (Level I) – best for candidates who have a passion for learning and a willingness to train. Experience in related fields is a plus, but understanding mechanics and the ability to fix a variety of products is needed.
• Service Professional Level (Level II) – suitable for individuals with at least a year of related experience and basic knowledge of electrical and hydraulic troubleshooting. Service Professionals should be able to communicate effectively in the field.
• Senior Level (Level III) – requires experience in basic repairs in the AED, Highspeed, or gate fields with proficiency in hydraulic and electrical troubleshooting. Typically with 4 years of experience in this field.
• Expert Level (Level IV) – masters of their craft, skilled in electrical and hydraulic troubleshooting with leadership abilities and extensive knowledge in dock leveler and door repairs. At least 8 years of experience is preferred.

We encourage you to apply regardless of experience level. If you know where your skills would be best suited, mention it in your resume or application. If you aren’t sure which level fits, apply and let Miner guide you!

What You’ll Do

Service Professionals are responsible for hands-on customer care. They troubleshoot, service, inspect, install, and repair industrial equipment of all shapes and sizes. There is paperwork involved, and it is expected that work orders be maintained both on paper and digitally. The role operates a vehicle regularly to visit different customer sites and plays a major part in maintaining safety and OSHA compliance for the Company.

What We Look For

Qualified candidates should answer “Yes” to all questions and have the following skills in their toolbox:

• 2-4 years of relevant experience; we value execution, quality of…